Jack's Ancaster — Restaurant in Hamilton

Jack Ass-tors Ancaster is a small scale experience of what we are facing as a nation. The inflation seems to have wiped out the need to serve quality fresh ingredients; as well as underpaid and understaffed establishment. I frequently went here in college and the place has not changed..it's been like 15 years. Apparently the restaurant has recently had a renovation --it has somehow gotten worse! The restaurant has disregarded the disability act that was to be in place Jan 1, 2025. Even though I made a reservation the night before, I recieved a call stating there were no tables to accomodate my friends. Then when arriving at the restaurant there were no tables available that were wheelchair accessible and they sat us at a booth which was awkward for my friend in a wheelchair. I had to ask once again for an accessible table despite requesting one the day before online when I made a reservation. It started the night on a frustrating note. We were sat by the kitchen. Wait staff and customers alike moving around the table the whole time. Servers balancing hot meals over top of my friend's head. This was a safety hazard for everyone, especially due to the fact we were accompanied by a service animal. The washrooms were also near impossible to get to. Very tight between tables-near impossible to mamnuver a wheelchair. My friend was very uncomfortable-she has to contend with issues like these all the time. It's a shame that even at one of her favourite restaurants she can't catch a break. If you do get to the washroom not all stall doors lock..don't expect any renovations or paper towel here!

There were distressed looking plates for apps which should have been replaced. When I asked for new plates, we were given a stack that were in even worse shape than the first ones. The restaurant claims to have been renovated but nothing has been done to elevate the restaurant. The only thing elevated were the prices...of course...oh and the chairs. Lol. Only four tables accessible for wheelchair. $23 for a cheeseburger that was worse then a big Mac special.

I would only recommend this restaurant if you want to sit in a rock hard wooden highchair and have your ass go numb, while having beige food. Not likely to be going back. Do better...

From the moment we stepped into Jack Astor's in Hamilton, it was as if we'd entered a world of culinary wonder—a universe where every detail, from the atmosphere to the food, was crafted with the precision and excitement of a Marvel blockbuster. But the real hero of our story? Our server, Kyle.

Kyle wasn’t just any ordinary server. From the first friendly greeting, it was clear we were in the presence of someone with powers far beyond the ordinary. Like Captain America with his shield, Kyle wielded a menu with expertise, guiding us through a selection of dishes that felt like they’d been curated by Tony Stark himself. The recommendations were spot-on, with flavors that could rival the explosive excitement of a battle in Wakanda.

When the food arrived, it was presented with the flair of Doctor Strange casting a spell—each plate a masterpiece, bursting with colors and aromas that dazzled our senses. The appetizers, like Black Widow's perfectly timed maneuvers, were both elegant and impactful. And the main courses? A Thor-level hammer of flavor, striking the perfect balance between taste and presentation.

But what truly set this dining experience apart was Kyle’s incredible service. Like Spider-Man swinging into action, Kyle was always there at the perfect moment, anticipating our needs before we even had a chance to voice them. No request was too big, no detail too small—every interaction was infused with the kind of warmth and charm that would make even the gruffest of Marvel villains crack a smile.

In a world filled with dining options, Jack Astor’s in Hamilton stands out as a true gem, thanks in no small part to the superhuman efforts of Kyle. If you’re looking for a dining experience that combines the excitement of a Marvel epic with the comfort of a great meal, this is the place to be. Whether you're a foodie or a film buff, prepare for an adventure that’s nothing short of legendary.

Bravo, Kyle! We’ll be back...

So conflicted. One of our go to restaurants the last ten years is just not very good anymore. The quality of food the last three visits has been hit and miss. Used to be hard to get a table , not anymore. Served us cold soup!!! Like it was cool to the touch! Cold chicken fingers came out right after we got an apology for the cold soup. Parmesan cheese used to be freshly grated now it’s the stuff you get from kraft.I know it’s Covid times but you can fresh grate it out back and serve in a cup or something. My $36 steak was chewy. They call it an 11 ounce but looks more like 6-8 Served lukewarm. Charred way too much on the outside and tough to cut. It did come mid rare which was correct. I wanted vegetables which used to be broccoli carrots and snow peas now it’s red peppers and green beans no thanks. I still left a normal tip as waitress was really nice and friendly and kept checking on us. Cold soup and cold chicken fingers is inexcusable. Are they microwaving it? We sent soup back but took chicken home and warmed up in microwave and apparently did a better job. Last two prior visits had to send my steak back way over cooked and sent back a pasta dish that had a chemical taste to it and the manager gave us some credits but we just want good food not credits. We want to support local but I just can’t spend the money here anymore. Hopefully one day with a new manager and cooks this place will get turned around. This is a 100% real review. I want to give a one star but I don’t want to hurt their score too much with on google reviews but want someone at head office somewhere to get here and make this store...