Roma Bakery & Deli — Restaurant in Hamilton

original review date: may 8, 2021 2nd, 3rd review date and photo add-on's: november 23, 2021, feb. 11, 2022 customer since: september 1988

my first time trying the roma pizza squares was as a minor niner at cathedral boys high school, as there was a local variety store that sold them for 55 cents a square. after trying once, it became addictive lol.

over the decades roma has maintained a consistent taste and quality with the signature item. while they do sell the bread-and-sauce slabs at fortinos and food basics, i prefer to drive to stoney creek to get my fix.

today when i enjoy the squares, it's not just a pizza. it's basically 3+ decades of history... it's a flashback of lunches & dinners at home and work, food at parties, enjoying squares with friends.

i enjoy visiting their flagship stoney creek bakery/retail store because they have all their products under one roof, and they have all their pizza options available. (plain, garlic and oil, pepperoni, pepperoni with mushrooms)

there’s much more to roma than just their pizza slabs though…the store has a hot food service during lunch time, and they have fantastic dessert items, along with other bread/bun products, plus a catering service.

the décor, products and the smell of the food makes one feel like as if one is taking a trip to europe.

shout out to sarah who is one of their friendly store workers, and to store owner phil difilippo and his son anthony for carrying the torch and keeping the tradition alive. wishing the store and the workers continued success.😁

a big thank you to marissa and phil d. for taking care of my phone-in order today! greatly appreciated and the pizza was enjoyed with my friend. 💙

2nd review, november 23, 2021, and 3rd review february 11, 2022: roma continues to provide great customer service, along with fantastic pizza and italian-style food.

bottom line: i will continue supporting roma bakery and would recommend the store...

I want to start this by saying, I love this bakery and I'm a regular customer....that said Get it together please and follow Covid protocols. Numbers are way up, and yet I was there today and watched as numerous rules were broken and not addressed. The store has a sign posted saying 6 customers only. I was careful to count before I entered. After I came in, several people entered and as a result there were more than 6 ppl in the store. One of those customers refused to wear a mask citing she was exempt. In fairness, she was challenged by staff who said she could wait outside for her order. The woman ignored them and went about her business, no mask. I even called her out. She didn't even look at me. The cashier cashed her out anyway and continued to serve her. I'm sorry, but that's unacceptable. If you are going to put other customers at risk in your store I can't return until things are under control and that's just super disappointing. I realize the public can be difficult and I feel intimidated by ppl who refuse to follow the rules as well but she should have been refused service. I would have backed up your staff as a customer had...

December 30th, I call the bakery and place an order for 2 pizza’s for pick up on the 31st. I asked the woman who took my order what time they close on the 31st. She said 4:00pm. I said great. I work out of town and I said I’d be there between 3:30-4pm. December 31st, Roma calls me and says, we have run out of pizzas in the store and we want to sell yours. In a moment of disbelief I had no idea what to say. I explained to this woman I’d be there by 4. She said if you can’t be here by 3:30pm, I’m selling the two pizzas. I cannot believe this woman had the gall and audacity to call me and say this! When taking my order no one said ‘be here by 3:30 or the pizza gets sold’. No one said give your credit card to hold the pizza. Such a ridiculous experience with a vacuous woman. I told her go ahead and sell it. I guess desperate times or maybe a friend or family member needed my pizza. Very disappointed and surprised by this lack of...