Thai Diner — Restaurant in Hamilton

The quality of food at Thai Diner seems to continue to drop and the customer service is always atrocious!!!

A week ago, I phoned in an order at around 7:15pm for pickup. I understand it is a Friday night, which can be busy so I was not bothered by being told it would be 25-30 mins wait. I had a few other things to do so I took the wait time as an opportunity to do so.

I arrived at the restaurant at 7:50pm (35 mins after the order) and there was only 1 dine-in guest and 1 food delivery service worker in the restaurant. When I asked for my food, the employee told me it would be another 5 mins so I decided to sit in the restaurant to wait. 5 mins went by, 10 mins went by, 15 mins went by and still nothing. The employee didn't even say anything to me about the extended delay and I had to go to the counter to ask. She told me she was waiting on 1 more item so I sat back down pretty annoyed. 5-8 mins later, still nothing so I went back to the counter and asked and she was still waiting for the item.

At this point I was very annoyed and frustrated as I had many other things to do and it had been 50 mins since my order and nearly double the time I was originally told. I told the employee about this and all she could say was that there was only 1 chef, she couldn't do anything and that all she could do was say sorry (not even in a genuine way)!! I told her a few times that this is so unacceptable that I have been sitting around waiting for 20-25 mins, when I had already been waiting for 35 mins prior to arriving. She repeated what she said earlier and offered a very insincere and unsympathetic sorry. We have notified them in the past about the lack of customer service so obviously they don’t take feedback and care at all, which is very disappointing!!

Once I finally got my food, nearly an hour after ordering, I went home and we found the quality of the food to be so bad. Everything looked below average, our noodle dish only had random chunks of noodles scattered and it was mainly chinese broccoli, our eggplant dish had maybe 7 pieces of tiny eggplant (it was mainly all other vegetables), and our curry was essentially soup. I am not sure what has happened to the quality of the food as this has not been the case in the past. To me, I am not getting what I am paying for!!

This was the most disappointing experience I have had at Thai Diner and it is not the first time something...

Went tonight for the 1st time, ordered Pineapple fried rice with double chicken extra and add Garlic and Ginger please.. Looked good initially, lots of veggies and protein. HOWEVER, Not the case, absolutely no fresh garlic and ginger as asked for and willing to pay extra, though tasted good overall. Did I mention, could not find ANY pineapple in my meal? But with only 4 x shrimp and maybe 8 pieces of chicken(I paid for a double order of chicken) and 80,% rice and hardly ANY carrots, onions, broccoli?? I do not write reviews to bash small business, my dad owned a pizzeria years ago and I understand the challenges restaurants face these days. However, when I pay $27+tip for a single person meal I do expect more than 80% rice, no decent quantity of proteins and veggies included. Unlike other local establishments I frequently visit. Sorry...can't recommend...1st and last time...won't be going back. Other reviewers who stated great portions meat and vegetables... obviously ate elsewhere...or...

Had the takeout at a work get together and was very impressed with the variety and flavours.

Ordered takeout today and even the phone call was pleasant and inviting - such a step up from most restaurants I normally order from.

The inside of this location is very clean, nicely decorated and the staff member came right out to greet me.

The price is fair for the portion size, and the food we ordered was ready to go (it had been 10min since we called). The only thing we noticed was that the containers weren't labeled - with my dietary restriction this could have been really bad. Please label the spice level in future.

I would recommend this location for anyone looking to try Thai food or someone familiar with it (my partner has had it before and said this restaurant did it really well).

I also have a zero tolerance for spice and was able to handle the mild pad Thai without issue.

Will definitely try it again sometime and...