Tim Hortons — Restaurant in Hamilton

I wish, i could go down even further than one star, ordered 1 bacon grilled wrap, 1 chicken noodles soup, 1 Blackforest Donut and One medium hlf-frrench vanila and hlf-dark rost; the lady at the till got Informed by other colleague that we serve soups afer 10am but she snapped at her in Native Punjabi language( i am a Punjabi too), i didn't bother because it was none of my business he they deal with each other; but then i asked to replace the SOUP with FIESTA FARMER BREAKFAST WRAP; The cashier lady did struggle to do that, i m fine with that she was kinda new but again that girl murmured in Punjabi about the replacement WRAP, I ignored it; then i noticed they didn't adjusted the price for that and i asked for that and the cashier lady was going to do so and then show began " THE SAME LADY IN THE BACK THROWN MY FOOD ON THE TABLE", I asked the cashier to call the manager she insisted me to listen to her but i demanded the manager then she shown up and I told her " LADIES WERE TALKING IN NATIVE PUNJABI LANGUAGE ABOUTS ME .....! and she said " they do it all the time and i can't stop them to do so" I said, " I have no objection with that but THE PRONOUNS THEY WERE USING ARE DISRESPECTFUL IN MY LANGUAGE AS I SPEAK THAT LANGUAGE TOO" and i told her" she thrown my food too....and she denied it that she didn't; i told manager, check the CCTV footage i am not beating the bush around! " then they got speechless and she adjusted the money the cashier served my order she was being apologized but it was not her mistake so i just left. But what kind of person she could be the girl who was working in the back of counter...... It's ridiculous, if you can't even respect your own how could someone else expect that from you..... The very basic rule of customer service is " DON'T DO IT IF YOU CAN'T BE COURTEOUS( BEING POLITE IS LIKE A DEVINE VIRTUE ,THOUGH! IT'S NOT WHAT EVERYONE CAN BE) BUT AT LEAST SHOW SOME COURTESY TO , WHOMEVER IS STILL COURTEOUS TO YOU EVEN AFTER ALL OF THIS. Actually, we exerts what we have in us.....so not mad at her but the manager could do better and CUSTOMER SUPPORT TEAM .... do something or they( disrespectful workers like her) will ruin the reputation of...

I walked into Tim Hortons today, fully expecting to experience the magic that everyone talks about. Little did I know, this was not the magical land of coffee and doughnuts, but rather the Bermuda Triangle of breakfast.

I ordered a coffee and a muffin, and I'm convinced that both were made with the same amount of love as a soggy sponge on a rainy day. The coffee tasted like it was brewed using the tears of sad interns who forgot their morning caffeine. It was so weak, I swear I could've gotten a stronger hit of caffeine by licking the side of an actual Tim Horton’s cup.

As for the muffin? I don’t even know what it was. I think it was supposed to be blueberry, but I’m not entirely sure. It tasted like someone had tried to make a muffin and then just gave up halfway through. It was dense enough to be a paperweight, and I’m pretty sure it had been left in a time machine, taking a trip to the 2000s before coming back to haunt me.

Then, Oliver—yes, Oliver—walked in. Oliver's a man of few words, mostly because his mind was completely consumed by the pure mystery of what was going on. He took one sip of his iced coffee and instantly tried to pay with a napkin, convinced that the coffee had actually turned into a dream sequence from a dystopian novel. The barista, clearly as perplexed as Oliver, handed him a donut, but not before a 5-minute stare-down where no one knew what was real anymore. Even Oliver seemed confused.

In conclusion: Tim Hortons, you’ve broken me. Not even Oliver, the eternal optimist, could save this. I would rather chew on a piece of cardboard soaked in tap water than ever drink that coffee again. 0/10 would not recommend… unless you’re into existential crises and sad muffins.

P.S. Oliver is still there, contemplating his...

Came in to this location 706 Queenston Rd, Hamilton. There was a long line-up. There were only two staff members taking walk-in orders. They were going as fast as they could. The problem i have is with management. I ordered a large box of coffee and a dozen muffins. I know the order takes some time. The other staff had an order of 5 drinks. While we were waiting for our order. I'm assuming it was management that yelled out, "Hurry up with your orders! there's a long lineup." Your store is understaffed for big rushes. Staff take orders, and they also need to make the drinks. Very inefficient. You need at least one more staff member to assist the counter. A customer walked out because of the wait time and lineup. I see this in so many tim horton locations. The amount of staff you allocate for the drive-thru should also be present for walk-ins. Stop blaming staff and making them feel like garbage. I could see it on one girls face. If you want order staff around you need to change your tone and say it more pleasant. Not yell and bark orders. If you're frustrated, don't take it out on staff. Maybe you're management skills, and your demeanor needs fixing. Not your staff. One other thing I wasn't able to get the tim horton points after i ordered. i remembered to scan as i was paying but was told it was too late. The full transaction wasn't fully paid when i remembered the app on my phone. Was paying with gift card, then debit. You may want your IT / design team to implement a change if a customer forgets to scan their card/membership/app after the transaction. Booo to the person behind the yelling out to staff. assuming it...