Wendy's — Restaurant in Hamilton

Will never come here again - I wasn’t pleased with the two large iced coffees they were trying to pass from the drive thru and I declined them (was told machine was broken).. they should have said that before I ordered …. I just asked for a refund for my drinks but still wanted to buy the chilli cheese fries .. and the manager named Harpal closed the window in my face and refused to give me a refund for the two drinks … I don’t swear, I don’t shout, I was not rude… this was completely unprecedented. When I wouldn’t leave drive thru until he gave me my money back, he started shouting at me and threatening me so I closed my window and I called the police, while I was waiting he started knocking on my car window and shouting at me … the police thankfully contacted the store and I went inside to get my refund. What a crazy dysfunctional situation. Please avoid this location.

I want to add I still wanted iced coffee so I crossed the street to McDonalds next to Longo’s and they were having problem with their system, gave me two large iced coffees for free, no...

Used promotional coupons from mail, no questions asked, which was good. 2 Dave's singles with cheese ,small combo, and 2 kids cheeseburger combo's for $23.99. Food was a little cold, particularly the cheese which didn't melt over the hamburger. Took nearly 15mins from order to receipt of food dining in. Manager appeared to help out during the evening supper time rush. Last minute baked potato with sour cream substitution from fries was handled well, prompt and no hastles, but when the tray with our order was slid to us over the counter, the sour cream was absent , which necessitated returning to a now busy order pick up area to ask for the sour cream. The TV in the dining room was frozen on an image and not functioning and the ambiance would have been greatly enhanced by having the electric fireplace On , which would have also helped with the initial cold temperature of the dining area. All in all, standard food, service was standard for this location, and ambiance...

The server handed me a large coke where the lid didn't fit it at all and when handing it to me it totally buckled went all over me and into the gearbox of my jeep . I had to knock on the window to ask what was that. She told me ' oh sometimes the lids don't fit. She handed me another coke an closed the window. My son was in the jeep with me and took some photos and I was so upset. We were on our way out to visit with someone and I had to cancel it because I was saturated and all sticky and my jeep was a mess. I left a message with the store on their voicemail but noone has followed up. I will be contacting head office tomorrow to officially put in a complaint. It's like nobody takes responsibility if there's a problem and they are definitely in the wrong. I cleaned my vehicle the best I could but it needs to be cleaned properly by a dealership and checked over. I regretted I went there at all. It was my son's idea and he was upset too since our whole day was...