Wendy's — Restaurant in Hamilton

If there was an option for less stars!!!

earlier today in a vacant drive-thru, the worker on the speaker taking our order came across short, irritated and bothered that we were ordering. In addition to 4 combos, I clearly request 2 additional hamburgers have only ketchup no cheese (repeated twice as this was an error on a previous order). I tried to confirm my order back and she rudely cut me off and said “is that everything, your total is $51.78”. So I guess I’ll pass on the frosty… When I reached the window another car approached the order speaker, the worker repeated to the car behind me “I’ll be right with you “,( in the same irritated voice used when I ordered) while rolling her eyes. Probably rolled her eyes when I ordered as well. When she passed the food I wanted to double check the ketchup only hamburgers, the first one I checked had cheese. I pointed it out to the worker at the window her response was “that’s what you ordered” explaining it wasn’t she rudely responded with “well I can’t take it back” and walked away. Another worker came to the window and abruptly said “ I’ll take it, I’m just going to throw it out”. And proceed to take the burger and hand me a “replacement burger”, which had no cheese and no ketchup.. But at this point I have no patience to even check the remaining items. As the worker passed the 4 drinks (separately) I asked for a tray and was told they don’t have any, in that rude tone I’ve now realized is how she must address all customers. I can appreciate errors happen on orders, even fries that are a little chilly. My complaint isn’t the cheese on the hamburger my issue is the attitudes of the workers and how the are addressing customers. If workers presents rude and irritated in addition to messing up an order, customers won’t come back. If a worker presents rude and irritated and doesn’t mess up the order, customers might give them another chance, but likely go somewhere else. If a worker provided positive customer interactions and there is an error in the order, customers would gladly return.

An honest error is easily forgotten, but encountering a rude person will...

I love Wendy’s but I will never come to this store again. I’ve been through the drive-thru twice and both times was given attitude. The first time, I asked for a minute to discuss with with my kid. About 10 seconds into discussing the drive thru girl interrupted us rudely and demanded we order so I drove away. As I drove by the window all the little kids who work there were standing huddled around the window like a little gang giving me dirty looks and mouthing things at me with their arms out like they were angry with me. That was about a year ago so I decided to try it again today. Got to the drive thru, was greeted very rudely with no hello or anything. Was given attitude all throughout the order, wasn’t told the total. When I got to the window, it was more of the same. This girl clearly hates her job and is treating customers like garbage as a result. I asked to speak to her manager, who was another young kid and laughed off my complaints about her attitude. The owner needs to do something about this. I’ve never experienced anything like this at...

So I pull up to the drive thru and am asked to wait. Ok so I shut my truck off and wait. Having a conversation in my truck and then the lady at the drive thru decides to give me attitude and I wasnt even talking to her, since she asked me to wait. Then she proceeds to put hair in my 12 year Olds frosty. I go back to get a new one and he gets another frosty with even more hair this time. But before she hands it to us, she whispers something to the lady that hands it to us and what do you know more hair. I call and ask for the owners number and am told they don't even have his number. The manager told me this. Was told to fill out a survey and it goes back to the store. So yup nothing will get fixed. My son or I will never go back here again, with the ignorance from the lady at the drive thru. Who does that to a kids frosty to begin with! Disgusting not once but twice. If you decide to eat there get ready for hair...