Jamaican Kitchen — Restaurant in Kamloops

Unfortunately we didn’t have a good experience at this place. My wife and I stopped at this restaurant to have breakfast before going back to Vancouver. The restaurant was not very busy. We sat on the patio and we were the only table in the patio that was waiting for the food. We ordered egg benedict and typically it shouldn’t take more than 15-20minutes to get prepared but we were waiting for more than 45 minutes and eventually decided to leave as the waitress told us we would need to wait at least another 15 minutes to get our food.

They told us the long wait was due to an emergency in their kitchen but we noticed at the same time they gave at least five takeout food pack to delivery guys so the main reason in my view was that they were giving priority to their takeout food. Actually, I asked this question and I was surprised with the answers given. They told they could not delay their takeout food because the delivery company, Skip the Dishes, has maximum 30 minutes wait time policy! So it sounds our time was less valuable than them.

It was really disappointing as they didn’t tell us even a word about the emergency, the priority of their takeout food and possible delay the first two times I asked about our food. Every time the said our food will be ready shortly. They only mentioned about it when we said we will leave if our food doesn’t come in next five minutes.

We could feel much better if they had explained their emergency case and their takeout policy before I ask about the delay or at least the first time I asked about it rather than telling us that our food would come shortly and keep us waiting. So we could decide to wait or to leave based on what we had planned for our day. I could be much more respectful approach.

A good manager could handle this situation much better.

My wife wrote a review before me and explained about our experience. In response, they called her selfish so I decided to write mine separately. As a basic rule, when you receive a negative review, it is better you find out what you could do better rather than being impolite to the people who provided you with a feedback. This would help...

Used to be a loyal Jam-Can supporter but gave up... food can be hit and miss, when its a miss, they don't care and throw up excuses! they never offer to make it right, which is a shame... seems like they don't care...

Surprised they don't want to make it right.

My friend ordered the vegitarian roti, to get chicken in it, and the waitress ARGUED with him that it wasn't chicken he was looking at... very poor practice... same waitress said the burgers have no onions in them but was delivered with onions throughout the patty... They make it your fault if they do something wrong rather than make it right...

I used to tell everyone about this place, and now, I don't bother. I loved the food myself until my regular meal "brown stew chicken" came out as "brown scorched chicken" with no sauce, no flavor, and dried out as much as possible. It shouldn't have been served... The rice was dead and should have been thrown out as well, the Johnny Cake was fine tho, the veggies were over cooked mush but edible... so 3/4 things were bad.. that's a definite miss.. They should have comp'd the meal and told me to come back again and they'll make it right, but they don't care... SAD.

I used to once SAVOR my meals at the Jam-Can, look forward to every trip there, I'd come out of there with flavors filling my taste buds, I loved it.. Many Many times over.. and I admit that NO one is PERFECT. But the way they handle problems is despicable, it's like its YOUR fault for complaining... and YOUR PROBLEM not THEIRS.

Well I'll take my business elsewhere... when the food is on, this place is really good, when its not, don't expect much, and they expect you to still pay for crap.

I hope it improves but I won't be going...

I am extremely disappointed with my experience of the Jamaican Kitchen location. Horrible and I will never go again. I just went in today with a baby and a toddler and asked for a dish that was not very spicy for my toddler and was suggested the jerk chicken by the lady working at the counter. She said she would ask him the cook to make it less spicy as well. I ordered the jerk as well as two other dishes and asked how long it would take. I was told 10-15 mins, that was fine. Then the lady working at the counter came out to my car to tell me that there was no jerk chicken after I already paid. She then asked if i wanted kabobs instead but they were a different price so I ended up having to pay an extra $1.50. Then when my order was ready I was about to go home with the takeout and noticed that my order was light and found I was missing an entire meal. I then had to wait an extra 15- 20 mins for them to make the extra meal. I waited in the car with my baby and toddler , who screamed btw because it was taking so long. When I got the meals back home the only dish warm was the last one cooked. Had it all been done at the same time this would not have happened. To top it off my toddlers dish was way way to spicy that he cried so hard after the first bite. My husband and I tried it and we found it spicy for even us and we like spice. If I could rate this no stars, I would. I looked for a phone number online to complain and could not find one. You'd think they would throw in a free pie or something for the triple mess up. :( Also I ordered the coconut rice and peas and got rice with beans. My rotti was hard and was more like a whole wheat wrap....