McDonald's — Restaurant in Kamloops

The Sahali location seems to be particularly prone to botching service. My most recent visit involved ordering a mango pineapple smoothie in the drive thru. Despite only 3 cats ahead of me, it took 8 minutes to get to the pickup window only to be told that the smoothie wasn't ready yet and asked to park in their lot, as "it will be ready in one minute". After waiting 5 full minutes without hearing a peep from them, I entered through the delivery door to find out what's the matter. They were still trying to make it and it was clearly not going to be ready soon and I obtained a refund and left. They'd wasted 15 minutes of my time with their dishonesty.

The prior visit two days earlier also presented issues and delays. That time an order was placed through their app and after queueing in the drive thru — no one answered the intercom after waiting 5 minutes at the menu — we were told at the window that they had just rebooted their computers and couldn't give us what we had ordered (ice cream and a smoothie). We were told to "go through the drive thru again in 10 minutes", so parked and waiting. The drive thru line became rather long, so I popped in the side door to ask. I was offered the smoothie that had been sitting there for nearly 30 minutes, but declined and they eventually provided a fresh one along with the most pitiful McDonald's soft serve ice cream...

“ZERO RATING” “ WORST MCDONALDS I HAVE EVER VISITED” Me and my brother order a BLT crispy chicken sandwich with meal and when we reached home there was no bun in the sandwich and it was cold too… Infact, when we went back there and talk to the assistant manager DILPRIT she has no sense about how to talk to a guest plus she just refused to give a refund as well as sandwich. Since I’m a Manager too at Vancouver and I know what are the policies and according to her McDonalds is having different policies as compared to other McDonalds. I came all the way back from home and as per her policy not the McDonalds, every McDonalds has different policy according to different towns and cities and according to their owners, which I never heard about. She was using a rude tone and raising her voice rather than listening to us and ask me to prove my point even she knows that I’m a manager too. Also, she has taken our contact and told us that their marketing person will call and she has the audacity to say that do whatever you want to do and I don’t care and read the policy by yourself. Is this some kind of joke going on. WORST EVER MANAGERS I’ve ever met in...

Well wasn’t the greatest experience. I had to wait..which isn’t a big deal...but there was so many others waiting we didn’t have a spot to park. Then they gave us the wrong iced coffee drink. So they took it back. In the process we started to eat our food and couldn’t eat any of the burgers because ALL of the buns were rock hard. So once they came back with the coffee(yes it was right) they had to take back the burgers. Those were replaced as well but a ‘quick’ drive thru ended up taking about 20 minutes. Now I don’t normally complain like this as I’ve worked in fast food and retail all my life BUT. The two people who were sent out and had to go back in (they sent a different person out the last time to give us the remade burgers) seemed put out by it all. I get it can be frustrating sometimes because there ARE a Lot if jerky customers out there. But I don’t usually complain or give anyone a hard time. And it did seem like they were really busy, but, it wasn’t my fault and was kind of made to feel bad for wanting my order to be right. Not cool. I will add that normally I do not have a problem with them. But this time it made me...