Wendy's — Restaurant in Kamloops

Came through drive thru with my toddlers for lunch. Ordered food, and left the store to find that my burger to my combo, and a junior burger for my toddler wasn’t in the bag. No big deal, came back for it. But I guess I didn’t pay for my burger to my combo that she asked if I wanted to make into. Proceeded to show me my receipt, and I recited our conversation that when I ordered two jr cheeseburgers, then a cheese burger deluxe without onion, she asked if that one was the big one, and if I wanted to make it a combo. I said yes but I’ll do a poutine and a strawberry lemonade. Added a couple things, done.

When I went in, I explained, and she just said that it wasn’t on there. I said OK, my toddlers are waiting in the car by the door (running) , and I gotta be mindful. She repeated herself. I accidentally slipped a f-word in my sentence, not aggressive (my bad). And she stepped herself way back, and said you do not need to swear. I said sorry, my toddlers are just in the car waiting, and I had already left and came back. She glared at me. So I said nevermind, I need to get back to them and left.

I feel like I shouldn’t have had to explain three times that I had ordered these two burgers, had to come back for them (wasn’t initially any deal), and then repeated to that I didn’t pay for them. Okay, I heard you the first time. But c’mon. I have cranky babies, I’m pregnant. I apologized for my mishap.

Either or, whether it be my fault. It shouldn’t have been an overwhelming ordeal.

Also, almost everything was room temperature. And buns for the kids were stale.

-overwhelmed pregnant mama, of over-tired and...

Been coming here for a while and never had issues for inside orders- always a pleasant experience. First time drive thru experience: Jan 5 6:15pm Jcb extra mayo and jr frosty - chocolate (the only flavour we always get)

Ordered a chocolate jr frosty for my kid. Very rushed speech at the DT window, extremely speedy and hurried voice. Got to second window and was given a vanilla frosty. They argued and said I said vanilla -though I get chocolate every time.. Then the manager -guessing because she was in a different uniform snatched it out my hands and told the other employee to just make another one. Wow. They both looked so unhappy… i asked why they were so upset and they said they wernt…. No apologies given, not even “no worries we will have that right up” nothing, instead put the guilt on me. Kinda sad when the whole team is working so hard to bring service times down, but visibly stressed, which in turn hurts the guest experience with a rushed “next” feeling. Slow down. Friendliness goes a long...

Be careful when you order from the new Wendy’s on Northshore. Make sure your burger meat is COOKED. I ordered a Dave’s Double, and a Baconator and they were BOTH pink inside. My partner ate their burger because they do not like to complain, but from a former worker in the food industry, I did not accept it. I sent my burger back 3 TIMES and it was still pink. The 3rd time AFTER APPARENTLY BEING COOKED “WELL DONE” I couldn’t even eat it because I lost my appetite. I got home, took a bite and realized it wasn’t all cooked, as I could taste the uncooked beef. Seems like kids work here, and are inexperienced. BE SAFE AND MAKE SURE YOUR BURGERS ARE COOKED.

1 star as only the fries and poutine were good.

DO BETTER WENDYS. No hate as I love Wendy’s (up the hill) but make sure that s* is cooked. Don’t rush it!!! I dined in, so I can’t believe the many customers that drove away and most likely gotten sick because their burgers were not...