BB2 Korean BBQ House — Restaurant in Kaskitayo

Never have we ever encountered Such rude and restrictive behaviour by restaurant staff as we did here. The restaurant was nearly empty with diners at only 2-tables, yet they were very particular about where our family could sit. When a niece sat with us to chat briefly while waiting for another family member, the host stormed up in a huff and said she could not sit there and told her to wait outside. An adult sister waiting for her husband was also told to wait outside. We hadn’t even ordered food or been served water and they seemed super worried we would slip them food from the buffet…. Which we hadn’t even been to yet. They must have reminded us half a dozen times there was a two hour time limit and a charge for anything from the buffet not eaten. Then they kept insisting that a toddler in a high chair could not be seated at the end of the table and would have to sit in the middle near the splattering cooking grill. Come on. Families out to dinner don’t just want food, it’s a shared experience and social event. Never will we ever go there again and be subjected to such rudeness and stress.

Reply: Dear BB2 Management,

Thank you for your reply. There are no miscommunications regarding the gratuities as you have indicated or being told. The 18% gratuity isn’t our big concern. We clearly told the host that we wanted to pay separately and we were fine to sit at separated tables. We always tip at a minimum 20%. So that would not have discouraged us. It was the irritated demeanor of the host that caused the conflict. She basically, told my sister who is waiting for her family of 4 that she can’t wait at our table and has to sit outside. Which we have never encountered. She is another customer with a party of 4. Why not let her be comfortable and spend time with her family waiting??? But on top of that, the host insisted my little 2 year old grand niece cannot sit in her the high chair at the end of the table (in a space with 15 feet clearance allowing others to pass) and away from the hot grill was mind boggling! It’s a safety issue for the child which didn’t seem to matter. Your host rudely told us no, my sister had to go outside wait and the child had fo be move. When my brother said, geez I should put this on YouTube, she grumbled… “ya go right ahead” and stomped away.

You’ve lost a big family that dines out twice a week as customers who enjoys Korean bbq who could become regular customers. We frequently dine at Baek Jong Korean BBQ which is where we went after this incident and, as always, received excellent service and great food.

Thank you for the invitation to return but that won’t be happening after this. And I have many followers who inquire about Edmonton restaurant recommendations. I would not be able to give a positive one for your establishment.

And… just so no one thinks I am the first to think I had a terrible experience here… please scan down the reviews and read the many 1-star comments about very poor service and unkind/uncaring staff encounters. Never before in my 25 years in the food industry… or 15 years as menu developer for restaurants… and a recipe creator for major international brands have I ever left a bad review. Not once - until now. The experience at BBQ 2 has been that...

Feb 21 2025: Meh. As a Korean who has lived here for 20 years this is exciting & promising, but I don't want to go back again. No. If I'm still desparate to drive 3 hrs to Cheongdam, Calgary then BB2 should be as good as it for the same price.

Why do I and many other Korean Edmontonians think this?

Service is very inconsistent where the front host acted super inconvenienced when we came in for a table when it was busy & we complained that the burnt grill replacement we asked for 15 mins before never came, which irritated us more when they told us to leave right at the 2 hour limit without considering the waste of waiting we did (this is on management, KBBQ places like Baekjeong are notorious for being abusive so train your servers right without being abusive). And many of your servers were really good at our meat requests so don't punish them all. Servers talk and so if you abuse or harass your servers the Korean community will know. Meat grill smoke was going straight to my eyes like campfire smoke. The servers and management standing around saw us suffer but they didn't know what to do. Makes me wonder if this is AHS code compliant? LA Gabli for 1 order limit is a turn off, that's everyone's initial reaction to the menu. Put a larger limit or have none, this is first thing people complain about. $9 add on is too much, I'd be willing to pay $3-6 but not $9 for a jigae like other AYCE kbbqs. No one wants to go at 9pm for 15% for Mon -Thurs. Still too expensive. 8:30pm for like $30 I'd be willing to go here instead of my Chinese Hotpot Special.

Ok there are pros like the OpenTable waitlist, meat quality, the food bar, and the sauces being great, quick servers, but that is the minimum if you want the original pickier Koreans to come back. I haven't found a Korean who wants to come back again and pay $42.95 for this. Koreans go back to Pocha and Rae Mi Hyang for a reason, please be flexible and make changes. Or else you become Rock & Tofu shut down in less than a year.

I don't work in the food industry or for competing restaurants, and this is a genuine review. I want to tell my workplace and friends that BB2 is the best in Edm. But it's definitely not and you can tell after driving 3 hrs to Cheongdam that it needs to be better quick or else the Korean community will go once and never again.

Thank you for reading and many Koreans look forward to hear of...

It was our first time dining here since we are from out of town. This restaurant offers 15% off after 8:30pm which is what we wanted to utilize. We were seated at 8:25pm (confirmed by staff) and before ordering we realized people were lining up at the door for the same promotion. We notified a waiter walking by and apologized for not knowing there was a strict start time. After three employees discussed our seating time and if we would receive the promotion for some time, they agreed to honor the promotion. We again apologized to our main waiter and explained we weren’t aware since this was our first time dining here.

The menu has a lot of variety and the meat comes out very fast after ordering. Sometimes we would experience slow response times after ringing the bell but overall the experience was pleasant.

When we went up to the front to pay, a woman issued us a receipt which included eight adults but our party had six adults and two toddlers. When we inquired about if the children were priced the same, the woman told us that the “note” only said eight people so she rung it up accordingly. I pointed out the six adults and two kids and she proceeded to passive aggressively take the old receipt, crumble it then slap the new receipt on the counter. We started to pay and as we were paying the woman tells us that for future reference, we need to tell the staff we are there for the promotion because “we won’t tell you”. We again explained we are from out of town and weren’t aware and she proceeded to drill us on how it’s a strict start time. When we asked how far off from the start time we were she said “well like 5 minutes but you have to be seated at exactly 8:30”. Honestly the interaction was very off putting because we had already apologized to the staff twice for our part in not notifying them we were there for the promotion and it implied that people who are seated at 8:29pm with no knowledge of the promotion will not receive the same discount as those who knew and waited the one minute. In my opinion, good customer service is informing your customers about promotions you have to further enhance their experience. The name tag on the woman was Olivia Fang. It would have been a great experience had it not been for her belittling and demeaning attitude on something we had already addressed twice with the...