Red Swan Pizza - Kelowna Downtown Harvey Ave — Restaurant in Kelowna

Hands down , the single worst food experience I've had in my 29 years in Kelowna. It was so bad I was convinced Ashton Kutcher was gonna jump out yelling you got punked... Ordered a large 2 topping pizza and a dip for pick up. Arrived at the store checked the pizza before leaving. I find that they put on the wrong toppings, and didn't give a dip... I go in & the empoyee says, oops we messed up your 2 topping pizza order "just wait and we will make you another". Flash forward 20 min. Get handed a pizza with no dips. Again go in and have to ask for it. Get home after spendig 40+ muinets waiting and driving around for a 2 topping pizza. Open the pizza at home, take one bite and the dough is basically uncooked... Obviously they threw the pizza in quickly and tried to be fast but didn't even fully cook it. At this point I was beyond upset. I had spent over an hour of my Saturday night driving around to end up with an unedible pizza. I then brought the pizza back a 2nd time explained I had been in 3 times that night, and that the pizza I was given was basically not cooked. Instead of and apology I was met with hostility from the front desk staff. He claimed nothing was wrong with the pizza... at this point I got heated and demanded my money back. At no point did a single employee at the store offer some sort of price reduction, apology or try to rectify the situation. They even had the audacity to keep the tip and the price of the extra dip.

AVOID THIS PLACE...

"Five stars for Swan Pizza on Harvey Avenue in Kelowna! This place consistently exceeds expectations. The service is impeccable—each visit feels like being welcomed by friends, as the staff are always warm, attentive, and genuinely committed to making sure you have a great dining experience. The pizza itself is a masterpiece, with fresh ingredients, a beautifully crisp yet chewy crust, and toppings that are always generously portioned and perfectly balanced.

The restaurant itself is spotless, and you can tell cleanliness is a top priority. I was impressed by how efficient they are; even during busy hours, the service remains prompt without sacrificing quality or attention to detail. And to top it all off, the pricing is incredibly affordable for the level of quality and service they offer. Swan Pizza is hands down one of Kelowna’s hidden gems, perfect for family dinners, casual get-togethers, or even a quick solo bite. Highly...

Just a notice of caution to anyone considering ordering takeout from this location. Certain delivery drivers working for this establishment will take the machine before they hand it to you and enter their own large number of their choice to tip themselves before they hand you the machine and then ask you to quickly tap your card without you knowing what they have done. This is essentially stealing. I contacted the location immediately to ask for the stolen tip portion of money back, they said they would refund it but it has been a month and no refund. I am no stranger to tipping but this is not how you earn tips by stealing...