Pizza Hut — Restaurant in Kenora

I am writing to express my disappointment and frustration with my recent order. I specifically ordered a Mushroom Alfredo Melt, but instead, I received a Bacon Melt. This is unacceptable.

I only realized the mistake after eating half of it, and I was extremely upset. This isn’t just a simple error — it’s a serious matter for individuals like me who avoid certain foods due to religious, dietary, or personal reasons. It’s very disrespectful and careless to make such a mistake.

This experience has made me lose trust in your service. I urge you to take this seriously and ensure your staff double-checks orders before sending them out.

I would appreciate a refund for the incorrect item and a sincere assurance that such a mistake will not...

Unfortunately they forgot a couple parts of our order, the best they would do for us was give us a credit for next time we order from them wich will be never. Only about a 10 dollar loss but it was more than a 10 dollar disappointment because the part they forgot was the chocolate chip cookie cake thing that was supposed to act as a make shift birthday cake for our son, we were on a trip to kenora for swimming and the movie theater to celebrate. I have been very dissatisfied with several restaurants lately with thier lack of care for peoples orders, and this just makes me shake my head..... The pizza and wings tasted excellent tho, so...

I have been in town working for the week, so I decided Pizza Hut was a good delivery choice after a long work day. My first order was the maple bacon pizza on pan crust. It was okay. I wasn't too impressed with it, but I am a fan of thin crust. I ordered again so I would be able to have leftovers for my trip home. I ordered the same pizza on thin crust, it was very good. If I make it back to work in town I'll definitely order from this Pizza Hut again. It was my bad but I forgot to add dipping sauce to my order. I will remember next time. Thank you Kenora Pizza Hut for the...