Quesada Burritos & Tacos — Restaurant in Kenora

AVOID AT ALL COSTS (-5 stars) Detailed review below.

Address wrong online, service was slow even though we were the only people in the restaurant. TINY portion sizes for the price. Extra dollar for guacamole, but only got a tiny smear on a large Burrito. No wonder Mucho Burrito and the rest of the competition are dominating.

My wife ate her cold Veggie Burrito, because she doesn't mind cold food.

Update -- Requested a refund because the meat was cold. I requested a refund for the chips and guacamole as well, and the owner (Lindsay) said there was nothing wrong with it. I explained I was ain't dissapointed with my experience, to which she said she was sorry but it wasn't her problem.

I asked for her name and employee number and said I would email head office. She said go ahead because emails go straight to her and she wouldn't do anything about it. I asked if she spelled it "Lindsey" or "Lindsay" and she said it didn't matter. As the owner of a Franchise, this was the worst service I ever received. I would suggest she try her luck at a business not requiring interaction with the public.

She was rude, condescending, all in all a terrible experience. And if you read my other reviews, you will see that I am very easy to please.

Oh and after all that, she refused to refund me for the chips & guacamole and the drink. Which I told her I didn't want because my experience had been ruined by the cold food. She once again said, that wasn't her problem.

RESPONSE TO OWNER'S REPLY BELOW Lindsey --thank you for finally sharing the spelling of your name-- your response is simply too little too late. I understand I'm a "big guy" and my appearance can be a little intimidating. I will assume you felt "unsafe" because of your prejudices and not because of the way I look? Otherwise you're just digging yourself deeper.

I clearly and politely explained I was disappointed with my experience and the food and because the burrito was terrible, I had no desire to eat the chips and guacamole. I never swore or raised my voice, because again, I am aware that my muscular appearance can be a bit intimidating.

You were rude. Plain and simple. You are sorry now, because I made it your problem, even though you stated twice that my poor experience was not your problem. I'm a fair person. I didn't ask for a refund for my wife's burrito. You could have avoided all of this by simply refunding the food I did not eat.

May I suggest some more training on customer interactions? Hopefully QUESADA can provide that for you.

I took the liberty of correctiong your address, as it leads people to Main Street North, not South....

Quesada, a little bit of home come to Kenora for me and a new experience for Kenora in general. My first time in line was the first week it opened. Did I wait a while? Yep. I expected to too. Why? Simply that it seemed all of Kenora wanted a taste and had know idea how a Quesada worked. No worries though. The new, mostly young staff knew the menu and took the time to help customers pick out the type of burrito, taco or quesadilla and guide them in topping and salsa choices. I however am not a newbie, when I placed my order the staff were supper friendly and managed my order property. There was a slight delay however. Seeing the Drunken Chicken was a new menu item I hadn't tried, I requested that as my meat of choice. So had alot of other people, a quick run to the kitchen was in order and in no time I was telling someone how much Salsa Roja I wanted. A fun fact that I didn't know until the Kenora Quesada was opened it that that Salsa Roja and Drunken Chicken are not packaged up and shipped here. Nope, they have ingredients sent here (some of them hard to come by) and each menu item is prepared in our Kenora Quesada location. With pretty great consistency too. While in line I had time to notice the Quesada App. Which I downloaded and had ready to go when I went to check out. That right, a lovely rewards program for the lovely burrito addicts like myself. It also comes with pre-order option. Add a gift card or credit card, place your order before your lunch break and you can walk in and out in no time. Did I mention the burrito addict thing? It's now been over a month since Quesada opened here and every time I go the service and wait time gets better. The side door accessibility to those with limited mobility. And did I mention they have beer? I seriously love this place, home away from home. You got...

Thank you very much for the terrific service given on Friday. I walked into Quesada for the first time, didn't know the menu or what to order and my glasses were so fogged up initially that I couldn't read the overhead menu signs. I had come in right after a food delivery driver whose order still required completion, and so I waited still trying to figure out what I might order. After a minute or two, other people started to come in including some patrons who correctly approached the section of window clearly marked 'Order Here' and engaged in greetings with the sole employee behind the counter. Oops. My bad. As more people filtered in, my thoughts turned to leaving and walking out, expecting that receiving the food would certainly a while since I wasn't even positioned in the now-forming line (I had walked in and stopped just ahead of where the driver waited so I could browse the menu, yet then determined it'd be handier for me to peruse the menu using my phone). In no time at all however, the employee used great customer service to survey the situation, and suddenly I was getting the most polite assistance I've had in a long time. And it certainly isn't hard to appreciate that with each ordered item requiring custom preparation, it can be very time consuming. Especially with the pandemic, on-line orders, and the various other challenges that businesses currently face. I love Mexican food and I'll be returning to sample more from your...