Burrito Grill — Restaurant in Kimberley

Really disappointing experience. Waitress seemed detached and spacey. Appetizer menu had 5 items (2 soups, nachos, hummus/bean dip and Mexican dip) and the item we wanted was out of stock so went with the nachos. I ordered a Hot Chicken Burrito and my partner order 2 No Spice Beef Tacos. The appetizer was delivered with my burrito after a significant wait, and we foolishly believed that the tacos were coming soon. After 10+ minutes we managed to get the waitresses attention and when we asked, we were told that she hadn't remember to order them. She said they would be made immediately. Another 10 minutes+ passes before they arrived, and we were told that they were not on our bill. That was a nice gesture... However, it does not make up for these additional facts: My burrito was not hot (as ordered) , medium or even mild. In fact it had almost no flavour at all other than beans. There was an odd white sauce on the tacos that was sweet and tangy and not a typical flavour you would expect. The nachos were very tasty but were very expensive for 1/2 what you would normally get at a restaurant. My London Fog was also very small for it's price tag. Overall it was a very unsatisfactory taste experience, poor service (but at least aware that attempts should be made to fix mistakes) and frankly overpriced for what you get. We will not be returning, or...

Chicken tasted old and smelt weird. Didn't finish. It came out so quickly the only way it could've been done in that time is if it was microwaved. No quality check from the workers. The owner/host was more interested in having tacos with his wife then checking on customers. Will actively tell people to avoid this place after the weird smelling food and lack of interest from the owner. While his toddler was running around the kitchen eating chips from the bin that is meant for customers. Not food safe and might get reported

If you're reading this avoid the restaurant. There are much better options in Kimberly.

Reply to owner comment.*

You let your toddler with snot on his face put his hands into the larger bin that contains the salsa chips. Contaminating the rest but you still used them.

Pathetic to berate your customers for coming in during "quite hours". You have operating hours. If I'm going to get worse service shouldn't the price reflect that too? How do you complain I walked in when you were open.

Last thing. I've worked in kitchens and food and beverage for over a decade. The chicken was microwaved. Smelt weird, looked weird. The cheese on the taco wasn't melted at all. How can the chicken be cooked but the cheese is still cold?

If you're a customer and you've read this far. Save your money and stomach the trouble. Go...

Food is okay. Not authentic but decent taste and value. Salsa is excellent. Guac needs spices. What I couldn't get over and why we wouldn't go back were the little things; self serve water, self serve hot sauce, self serve orders written on a piece of paper, self serve cutlery (the server had no idea what a place setting was when I asked for one and she directed me the place where knives and forks were for me to help myself). And even though we were eating in, we were served our food in plastic trays and even the salsas were in plastic to go containers. It wasn't bad, just not great. A lot was overlooked. Like the food, garbage and cutlery under our table. or the fact that there was no lock on one of the bathroom doors. It's the little things that set a place apart from the rest. Judging from the other reviews we expected better.

Edit: Food is not okay. Both my husband and I were up sick during the night. You were the only food we ate out that day. Our bad experience is still lingering. And you must have known there was a problem with the door as you chose to put up a sign that says, "please knock...