Tim Hortons — Restaurant in Kindersley

Honestly, I want to give ZERO stars. Too bad that's not even an option.

The main reason I go to Tim Hortons (which is pretty rare in the first place) is because the app allows me to receive points for my orders.

I went to Tim Hortons 2 days ago to buy coffee. Now, we all know that Tim Hortons coffee is usually served in less than 5 minutes. However, on this day, something was very off.

After I ordered my coffee, I took out my phone in preparation to receive reward points. The waitress behind the counter told me that I had to pay first. I tapped my card and waited for her to scan my rewards card. That's when she started to apologize. Now this apology was one of the most annoying apologies I have ever heard in my life. And it wasn't just one annoying "I'm sorry" it was MULTIPLE "I'm sorry"s. I can't even describe the tone of her voice. I did not order coffee to listen to her apologizing with a face that didn't look guilty at all. I came to Tim Hortons to get a proper cup of coffee and to receive my reward points. Neither was accomplished during this visit.

Due to her incompetence in knowing how to do her job, she had to call her coworker when I demanded to cancel my order. The look in her face when she called him!! She looked at me as if it was MY fault that she didn't know how to cancel orders!!! Then her male coworker arrived, and his expression was absolute bull as well. It ain't my fault you guys live unhappy lives with unhappy jobs.

Now the coffee: I've always seen Tim Hortons staff make coffee right in front of my eyes; as in right behind the counter. The day I went, the waitress took my coffee to the kitchen and came out long afterwards. This made me feel extremely uncomfortable and I began to start thinking that this waitress is doing something to my coffee. I even asked her if my coffee was done yet and she completely ignored me.

After this long wait, I decided that the least I could do was take my coffee. I didn't even drink it. Out of anger, I threw it into the garbage with my receipt.

Tim Hortons shouldn't even create a rewards program if they don't want to reward points. What do you guys think you are? Did I ask you to create this promotion? If you guys made it, you might as well do...

I unfortunately have to visit this location frequently due to the area of my work. The front line staff are friendly, however lack listening and/or possibly language skills to accurately take an order. When I asked for added sweetener in my hot drink, I was given a cringe and told that it's too sweet, despite not soliciting their opinion. The dining area lack cleanliness and seems to be frequently closed possibly due to understaffing. Although once I was allowed to walk through the drive-thru, seen as my work vehicle is much too large to fit. Several staff with long hair and not one of them wearing a hair net. I'm not particularly convinced that the pompous owner, who frequently sits in the dining area with his nose in the air, is aware that his health and sanitation policies do not reflect the food industry whatsoever. Certain elements of the restroom are often unkept or simply out of order. Being the only Tim's location in town, I can't imagine that the proprietor is struggling with finances. Time for some cleaning, repairs and...

Definitely more leadership required at this location. The staff (3 of them) literally had to have a meeting in front of me to figure out how to make a London Fog. There is an obvious language barrier amongst the frontline staff which made ordering, a painful experience. The end result was reasonable food, most of which had gone cold by the time I recieved my drink which apparently was overly complicated for the untrained staff to make. Visited the washroom upon arrival. I sure hope the back prep area is cleaner than the corners of the restroom. There have been many times at this location when I've noticed a lack of staff resulting in long wait times and inaccurate orders. Upon leaving, no one in line, no one ordering, drivethrough empty, yet the garbage receptacle was packed to the gills and overflowing. As much as I appreciate the staff's efforts, it's abundantly clear that more detailed training is required. They're trying, but...