Been to this location over a dozen times since the place has opened. Food has always been great. Only one time has there been a concern with steak not being made to liking but that was quickly taken care of and handled professionally. Service could be a bit better at times (leaving finished plated at tables or not attentive to drinks or walking away as soon as asking if all is alright) but overall the experience is positive and pleasing. Went in yesterday to celebrate my mother’s birthday. Arrived for a late lunch. Before 4pm We must have been part of change of staff as we started with one server who was then gone. No communication just not serviced for 10-15 minutes. Another came and things seemed to be back on track. However our server after taking order wasn’t around much. Had new staff being our salads after lengthy delay. Different staff bring our condiments and the same for the entree. Couldn’t order baked potatoes as we told too early. Feel like we met the entire crew working here in this service as things got busy as your time lengthened.

After service and all of our finished plates hanging around. I ask for the bill and pass the coupon we received for lunch. As we were in By 345pm and it’s now right at 5pm. She refuses To accept the lunch coupon and said we need the other. I question this as the other coupon is only valid for after 5 pm and this lunch is valid up to 5pm when we arrived. We couldn’t even get baked potato because it was too early. I asked to speak to someone but she told me that we should have ordered from lunch menu. I look at lunch menu and it says valid from 11am to 3pm. Told her no way we could have based on the time and the time on coupon says valid to 5. All menu items are available during lunch. I’ve been to chucks tons of times and this location over 12.

This really annoyed me Considering the times I’ve been as well the fact we came before dinner times and coupon time was valid. To not ruin the good time the patrons I was with told me to just give the dinner coupon and be done with it. So that’s what I did and left. It’s now the next day and this situation still doesn’t sit well with me. Why send me a coupon and then tell me I can’t use it and instead of getting someone to talk to me just tell me to order from lunch menu that wasn’t valid for time we got.

——— 2023 REVIEW Since the time above have been going back and supporting chucks as it’s local to me. Been ordering take out during pandemic as well have been at bar for multiple sporting events. Even won a leaf jersey on the very first day they opened to patrons after pandemic. I’ve brought many people in and have celebrated more birthdays since my first review above.

Was just there last night to watch the leaf game and the service was delayed but expected as it’s a full bar with one or two servers managing the entire area.

2 hours into the visit and watching the game we had a Caesar each and a shared pitcher. We were waiting for service and asked for another drink when we were told we are only allowed one pitcher but would need to order individual drinks. So we ordered individual beers. However the server brought over a pitcher and said this be the last pitcher as they had some issues before and are being watched. Ok no problem (thinking we order individual drinks after). We then proceed and order food. All the food comes out and we are almost 3 hours into the visit and we ask for a beverage. (We have now shared two pitchers and a Caesar in aprox 3 hours) and are told we will no longer be served.

Umm why not ? Response is I already told you this is last pitcher. Um yes but can’t we have individual drink? All we did was sit and watch the game while waiting to be served. Server never brought water. Never explained we on some limit. All this while we see others with 5+ empty bottles sitting in front of them. Seeing people served that were there before us and still provided a drink. Server walked away without explanation.

Love chucks but WONT EVER BE BACK to this location!