Not my experience but just saw a post on Facebook about this place and after reading it and the comments I felt the need to do this because this place is still in business and 10000% deserves to be out!!!!!!!

The post - “ Just had a super frustrating and disappointing experience at the coffee culture in DTK corner of King and Queen. Picked up a smoothie as I do usually a few times a week and when I got it home, my GF tasted it and thought it seemed off, looked inside and found the dairy to be curdled and smelt off. on further inspection she also thought she saw what appeared to be a hair partially blended in. after a bit of indecision, we both decided it best to air on the side of caution, particularly since at least part of this drink was for her five year old, I decided I would take it back. I returned the drink walking back to the store and was told by who I think is the owner, There is nothing wrong with the drink the dairy is fine. He did not even pick up my cup to look inside, and I also pointed out. This smoothie was not the right flavour either which was besides the point and would have been fine. He told me he can do nothing as he made the drink himself and he knows nothing is wrong. At least look inside I am blind. I cannot see what's going on in there, but please look yourself I requested. He refused telling me he cannot do anything I asked for a refund since I am now unsure of the dairy. He said he cannot refund anything. There is nothing wrong with the drink and it is the correct flavor. I have been a customer at this location making regular purchases for 10 years now and have only ever had a handful of issues whereby lids on drinks were not properly secured or the sizes were wrong and a drink slipped out of a cardboard carrying tray because they do not fit in properly, and when I have returned, have always been met with a bit of resistance when asking for the situation to be rectified. I made one last request for this situation to be corrected and again he refused to, telling me nothing is wrong so nothing can be done again not even picking up the drink. So now I am here doing exactly what I told him I would do- writing this review. and yes, I left the drink there along with my money.”

This is unreal!!!! Do better!