Real Fruit Bubble Tea — Restaurant in Kitchener

Love the mango diamond slush there but today we were totally let down. Went with parents to give them the real fruit experience today(july 28). There were three staff walking around and still they were giving all sorts of excuses to not give us what we wanted. Mangoes were in the boxes, they said, it is not cleaned and thus not available yet. So why not put some cleaned stock when needed? Then asked for strawberry and there was strawberries on the counter in a jar. Still the great lady at the cash counter said, strawberries are not yet cleaned so not available. So why not clean a bunch from the counter and give us 🤔 ??? Then asked for lemon green tea, anddd guess what, no lemons!!! Out of despair, ordered passion fruit slush and the server after trying a lot to crush ice cubes came out saying, it is not blending well and asking if will that be okay. Seriously,?? Get someone with some basic...

While my drink was great the service was extraordinarily slow. I ordered a simple milk tea with the Assumption that I would be waiting, 5, 10 minutes max. After 15 minutes they were calling order numbers well passed mine, so I asked about my order and they seem to have lost it. They said someone else might have taken the order but I had been there the entire time, They did not call my number. They said they'd get on it right away but after another 7 minutes past they hadn't even gotten the cup out to make my drink ( I had ordered a hot milk tea so it came in a paper cup rather than the normal plastic ones). I had to go up to them again and let them know I have been waiting over 20 minutes before they started making my order. By the time I got my order we were 25 minutes past the time stamp on my receipt. 25 minutes is far too long for a simple milk tea order with...

Real fruit should sincerely start thinking before handing over the location to staff with zero customer skills, first time ever got disappointed with this brand. They had no small cups and was forcing customers in queue to pay for medium instead as apparently according to their staff the small portions CANNOT fit in Medium cups which they have. Ordered 4 drinks, (2) Medium and (2) Small , they punched it, cashed me out and then they want to argue about $3 before handing me over the drinks as they were out of small cups. I did pay them as I have already overheard there ridiculous argument with other guests as they were ok not selling the drink but not accommodate small in medium cups even though this has nothing to do with paying guests. Would love to give 5 star for quality but zero customer service skills has really left a bad taste...