Fairview Park — Local services in Kitchener

Call it Spring : So my sister bought me a pair of shoes online for a birthday gift. The front when I tried them in were a bit tight. So I decided to go into the store for an exchange as on their online return) refund/ exchange rules you are allowed to do so. My husband, kids and I went in. No one greeted us. Finally one of the reps asked if she could help after seeing me with the box to exchange. I explained they were gifted to me but I needed to exchange them for a half size bigger. She said ok,basked what size and went to find it in the back. She came back and said they didn't have the size. I said ok, asked if she could check another location. She checked but didn't have any that was under an hour away. I asked if they could just refund it then. She said it would have to be on the original card it was bought from. As we got up to leave. She then said she could order one in to the store and I could just switch them (exchange) when it comes in. I said ok... she then said that she would just double check with the manager. She came back and said yup manager said they could do that. She asked for all my information and then says "that will be 69.99" I was confused. I have never had to pay for a shoe I was exchanging. I asked her for clarification. She said this is what their policy was. I said okay well that I didn't know and that wasn't told to me. I asked her to cancel it as she just put it through and I hadn't paid. She said she couldn't do that. I asked why, then her manager came and stood with her and asked what happened. I explained and she also stated they couldn't cancel it as the order went through... which didn't make any sense. How would the order go through when a payment is now being asked for this order and hasn't been made yet? I felt pressured . I said this doesn't sound legit and I'm skeptical that when income back they won't know what is happening. The manager said she would be there and they all knew what happened that day ( as though whe could predict when the shoe would be delivered). I asked again, so I pay for this up size in shoe , I come pick it up once it's delivered I can do an exchange and get a refund for what I paid. They all said yes. I waited and today my husband and kids went into pick up the show and get the refund. They get there and tell them they are there to do an exchange that a shoe was ordered and they need to swap. The manager (who was not the manager who was there that day) said it couldn't be done cos they have to do the refund on the shoe given to me by my sister and we aren't the card holder. He explained what was told to us and still they were rude (eye rolls and everything) and said nope not possible. My husband was treated like trash by these girls. They refunded the shoe that was ordered to replace the smaller one and still we are left with the shoe that cannot fit me. What a waste of time!!! I'm now having my sister go and deal with this as I don't even want the shoe anymore. They can refund her money as well. Spring needs to train it's employees better. Teach them how to speak to people , how to be respectful to customers how to be good sales...

I had an incredibly frustrating and disappointing experience at Fairview Park Mall today that left me feeling disrespected as a customer.

At 8:55 PM, I placed an order at the food court (Jimmy The Greek) and received my food by 9:00 PM. As I was peacefully eating, a mall security guard abruptly approached me at 9:10 PM and forced me to leave the food court—despite the fact that the mall clearly posts its closing time as 9:30 PM.

I was not given any warning, announcement, or even basic courtesy. I had to leave my freshly purchased meal unfinished and was made to feel like I was doing something wrong just by sitting and eating my dinner. This was extremely disrespectful and upsetting.

Valid Concerns: Closing Time Mismatch: If your mall closes at 9:30 PM, why are customers being pushed out 20 minutes early with no warning? If cleaning or shutdown starts earlier, post accurate hours for both the mall and the food court seating area. Poor Coordination with Vendors: Food court vendors should be aligned with mall policies. If you’re going to shut down the eating area by 9:10 PM, then food outlets should not be serving customers until 9:00 PM. It’s unfair to allow orders and then remove customers mid-meal. Lack of Communication: There were no signs, announcements, or verbal warnings about the food court closing earlier. A simple courtesy announcement 10-15 minutes in advance would’ve solved this entire situation. Unprofessional Security Behavior: The security personnel did not explain the situation politely or professionally. I was not asked nicely—I was ordered to leave, which is unacceptable behavior toward paying guests. Wasted Time and Money: I paid for a meal I couldn’t eat. It’s disappointing that a mall of this scale does not have proper policies in place to prevent customers from being treated this way. Poor Customer Experience: I came to the mall to eat, not to be rushed or embarrassed. This kind of treatment can drive away regular visitors.

My Expectation:

Mall management should urgently review this policy. At the very least, customers should be: • Warned in advance if the dining area is closing early, • Given time to finish their meals respectfully, • Treated with basic courtesy by staff and security.

This experience has left a very negative impression of Fairview Park Mall, and I hope serious action is taken to improve communication, staff behavior, and...

I have been going to this mall for nearly 9 years. Last few years, this mall has not been addressing fake service dogs who are clearly "uncontrolled dogs" or pets that aren't suppose to be in the mall nor in the food court area. Warning to service dog handlers do not shop at this mall. Security is a joke. They do absolutely nothing to ensure safety of disabled people with service dogs. I no longer feel safe going with my service dog has I cannot guarantee his safety as I am in a wheelchair. Clearly no one cares as I have addressed the problem and yet it continues.

For all you people that feel the need to lie and tell people your dog is a emotional support or therapy dog - these dogs have no public access rights! Service dogs do not sniff the ground, bark, they heel appropriately, they do not beg at the table, they do not lunge or growl, emotional support or comfort or you having anxiety is NOT service dog TASK or AN ALERT! Holding or cuddling your dog is not service dog work! These dogs are for legit medical conditions and disabilities verified by your doctor. You do all of us disabled individuals a great disservice and discrimination when you feel you are entitled to bring your dogs everywhere when you have no business doing that. We need these dogs to actually keep us alive or we are dead. Think about that. If your dog bites or interferes with a service dog you are risking the grounds of legal ramifications. People who feel the need to impersonate a service dog [lying and bringing in their dogs] you aren't fooling anyone. So don't bring them in. Leave them at home where...