Recently, I dropped by New York Fries at Fairview Mall in Kitchener, a popular choice among my family members. Personally, poutine isn't my top pick, and while I found their rendition to be decent, it didn't particularly stand out for me. However, my family had a contrasting view; they genuinely relished their meal, emphasizing the flavors and the quality of ingredients used.
But the real highlight of our visit wasn't solely the food. It was the exemplary customer service that genuinely left an indelible mark. The staff exhibited a blend of professionalism with genuine warmth that is, unfortunately, becoming rare in today's fast-paced food industry. Each employee we interacted with seemed genuinely interested in ensuring our experience was positive, making us feel valued and heard.
In an age where good food is often paralleled with good service, New York Fries in Fairview Mall stands out for its commitment to the latter. While the poutine might cater to varied palettes, their consistent dedication to top-notch customer service is something most can unanimously appreciate. To those prioritizing a welcoming environment alongside their meal, I wholeheartedly...
Read moreIf you are on hunt for perfect fries , look no further then New York fries. These fries hit all the right notes. They have rich golden brown color with flavor that hit your soul. What sets these fries apart is the texture. I came to know that the fries are cut in the restaurant only, they were crispy from outside and still had good potato filling inside. Stop eating frozen fries. I like the generous portion, Fries were piping hot, they were salted properly. While fries are delicious the way they are, the customer service is incredible. I was solved by a really nice lady jacks,/jagz/jashaan sorry, I am bad with names. She offered me a seasoning on the side . Who does that today!!!so generous of you. She also suggested me to try veggie fries when I told her that I am vegetarian. I will surely come back. I tried to give her tip, she then said we don't take tips, Google review will be amazing. Here I am putting my emotions in words. I was served amazing after long time . thank you for...
Read moreIf I could I would give this place a -100 for a rating. I was there on Sunday afternoon and ordered a large fry and hot dog and diet coke. Hot dog was cold and raw and fries were only half cooked. Diet coke was all that was right about this order. Your staff should treat everyone with respect and not be rude to someone just because they ask you to repeat what you are asked because you failed to hear what they said. Deaf and hard of hearing are people too. When I was asked what I want for the hot dog I replied just relish please and I do not want any ketchup for the fries. Well, when I got to the table and sat down what I had was a raw hot dog and half cooked fries and one pouch of relish and about a dozen pouches of ketchup which I told the girl I did not need. So now you have this review and a...
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