Roua Halal Food Market — Restaurant in Kitchener

Don’t shop there they always cheat on the cashier. It happened to me many times and when I made them aware of the mistake they offered me a gift card to silence me by the girl named shahed. Adding the recipient and the item purchased for proof

Update on the owner response, first of all they didn’t tell me the value of the gift card and I rejected it before even knowing the value Second I asked for a manager and they didn’t allow me to meet the manager. Third I didn’t raise my voice on anyone o asked for a refund and refused the gift card and I told the cashier I will write my honest review so everyone know and the amount was $2 for each item for this time. Calling me disrespectful is non acceptable and will not stop me from sharing my reviews every where.

Your response to a customer and insulting them when they reacted to your mistakes only reflects your manners and background and it is a bad representation for muslims. Note I have a proof that I didn’t raise my voice and I...

Used to have a positive 5 star experience but all that changed unfortunately.

Loyal customer for over 1.5 years. Right now, I prefer to go back to No Frills rather than deal with these guys.

Edit: Wow... insinuating I own a No Frills because I changed my 5 star review to 1 star. Here's the deal, your produce continues to get worse while your prices keep going up. I stopped going to No Frills and other shops because of the boycott and to support my community. Unfortunately, you have been taking advantage of this, with your prices and quality going down the drain. Take a step back, internalize the feedback, and improve your service. If you improve things, I'll go back to being a loyal 5 star customer. Lashing out on me turns me even further away from you. This is also what happens inside your shop.... For God's sake, make the aisles wider. Also, add more space on check out and add more carts. Your customers have other options, improve your service...

I visit this store frequently. Recently experienced worst service in addressing customer issues. Called the store regarding the bad quality of product. The person who attended the call was very rude and unprofessional. Asked for her name to complain to the manager. She claimed that she is the owners daughter and there is no one else i can complain about her rude way of talking to customer. If she really is the store owner or his/her daughter, she has to address the issue in a better way so there employees will learn from that. Pathetic management. Never consider this store again

Updated 07May based on store’s reply in defending its worst management: Is asking for refund a threat!! Selling a bad product is a store policy!! Obviously has to call again when the she(owners daughter) hanged the call while i was speaking - thats a disrespect towards your customers, thats what you consider she was respectful!! Shame on your...