Tim Hortons — Restaurant in Kitchener

An Ode to Perseverance in the Face of Adversity.

Nestled at the epic centre of the college, this tiny location stands as a monument to the relentless human spirit, a veritable fortress of grit, determination, and unshakable resolve. Like the fabled phoenix, rising from the ashes of unreliable cappuccino machines and sputtering cream dispensers, the crew of this beleaguered joint continues to toil—often against insurmountable odds—serving order to order to a seemingly endless tide of students and staff of the college. And though the quality of their food may be likened to a soft whisper of hope carried on the wings of a condor that, alas, flies into the path of a low-flying GRT bus, their efforts remain, without a doubt, nothing short of legendary.

The challenges that this crew faces every day—a tempest that comes in the form of an impossibly small location, the owners of a conglomerate of fast-food restaurants that invented the Whopper and lost the Twitter-Meme wars against Wendy’s; to serve thousands needing their caffeine fix and odd choices of food that isn’t Timbits or those powdered donuts with raspberry filling, day in and day out. One cannot help but wonder if this is the Tim Hortons answer to a Kafkaesque nightmare, where the cruel twist of fate is a daily deluge of complaints, all the while tasked with maintaining an air of joy and hospitality that could not be farther from the truth of their situation.

Yet, despite the overwhelming challenges that seem to encircle them, alluding to the Fall of Constantinople in the year 1453, the crew of this small Tim Hortons in a nook smaller than a Toronto apartment that charges 2.5k/month, stands tall.

Every morning, like warriors with nothing but their wit and indomitable will, they face the cruel orchestra working against them. The kitchen, as small and cramped as a sardine can, hums with a level of energy that would make a beehive seem lethargic in comparison, each worker moving with the precision and choreography of a ballet dancer trapped inside a Bell-branded payphone booth or the ill-fated SS Edmund Fitzgerald trapped in a bottle—every movement constrained, every action measured. Yet still, they deliver with a dignity that defies their surroundings.

And so, we arrive at the crux of this review: in a world where every expectation is unrealistic, and every meal is more an exercise in endurance than enjoyment, the crew at this Tim Hortons has not only survived—they have thrived in the art of resilience. While their food may occasionally be a Frankensteinian amalgamation of offerings, there is something deeply moving about how they persist, as though each order represents not just a transaction, but a personal victory against the odds.

Either you have read through this entire review or scrolled to the bottom to see if there is an actual ending to this review; the conclusion is that the true heroes of this establishment are the crew. Their unwavering spirit, indefatigable work ethic, and ability to deliver against all odds is inspirational. The next time you attempt to line up at this location (sometimes you’ll just have to stand in the hallway) and receive your order, take a moment to gaze into the eyes of the crew. It is not the food that will leave a lasting impression, but the incredible team behind it. And for that, they have earned every ounce of...

Extremely pathetic service. Employees are always dealing with so much attitude and ego at this location. Every time I visit here in hopes of getting a better order, It just never happens. Probably the last time visiting this location, I ordered an original iced coffee, no flavours, no toppings, plain iced coffee with regular 2% milk (medium size), that's all. It takes almost 10 minutes for my coffee to be given to me, which should not have taken more than 2–3 minutes to prepare. My coffee, not even filled to the top, can someone please e-mail me from Tim Hortons? I have clicked pictures that I can share and I am definitely going to be posting on Google about this. I took pictures right away as I got the drink without even having a sip out of it and none of the employees seemed to care when I tried to talk about it with them since they were all so busy making gossip with other employees. This really needs to be fixed. I have attached pictures of my drink that was not even filled to its required measure. This was $3 out of more than $100 that I have lost by buying drinks and food from this location, hoping I would get a good order every time and always ending up...

I had a terrible experience at Tim Hortons. I ordered a Red Pepper & Swiss Savoury Pinwhell via the app and waited 2-3 minutes to receive the order. When I went to collect the order, I noticed that the food was not hot and requested the person heat it, but the person said it was already heated. When I had a bite, I noticed that the person lied and the food was not heated. I went to the store and told another person about this, and the person blamed me for coming in 10 minutes late to pick up the order, whereas I placed the order when I was inside Tim because there was a long queue. Try focusing on giving proper service even when there are a lot of people; you guys don't reduce the price of the food because of that, but you compromise the quality of food and charge the same. Also, try accepting the mistakes instead of lying and blaming the customer. The person who attended me second offered me a new Savoury, and I appreciated the gesture. However, he didn't even care to apologize and was ready to pin the...