A bit of a let-down. We love exploring local and supporting small businesses. We'd heard rave reviews and decided to put Old Town Bakery at the top of our Ladysmith bucket list. We stopped by a week ago after Transfer Beach but the wait was long - out the door and a second line to pick up after ordering. We decided to try the online ordering system at a later date, which we did today. A couple of things to note with online ordering: apparently if they are running low on inventory (buns, for example), the system will just close that ordering section down. The system also timed out after adding items to our cart, so I wasn't able to do a final check for accuracy (we accidentally ordered the cheese scones instead of the blueberry). It would have been nice to have received a detailed order confirmation via text - we could have immediately corrected the order.

As it was, skipping the longer wait was a big bonus. However, when I called in to see about the error in our order, the customer service was only mediocre: she said that in their system the order was correct and gave no offer to exchange products, or to even even troubleshoot/take note of the online issue. The cheese scone we ordered in error was sub-par at best: not enough cheese to warrant the "cheesy" flavor description, not savory enough to enjoy eating on its own merit. We would not order again, nor would we take a chance on the other scones. The cinnamon roll we ordered is NOT a cinnamon bun (think large cinnamon roll muffin), but it was still yummy and well-received by our family. Between the wait time in store, online order mishap, stiff customer service, and the cheesy scone that even our kids didn't finish, we would explore other places before giving Old Town a third chance.