Pizzability Glenlake — Restaurant in Langford

We ordered from here for the first time tonight, using their website. Their website had a minor glitch and the manager approached me about it as soon as I walked in the door for pick up. They resolved the issue far better than I expected, and were apologetic and fabulous about everything. I completely get that websites sometimes have glitches and would have happily waited for the correct order but they insisted on free delivery and refused the tip I offered when the driver arrived (15 minutes after I got home myself!), as they felt it was their error. Amazing people! Then, to make my night complete the pizza was amazing. The crust was perfectly cooked, lots of cheese and toppings, and I loved the sauce! We will certainly be repeat customers. As my husband commented... 'no need to get pizza from anywhere else!' Great pizza....

Father in law picked us up a pizza on the way over one day and we loved it. Tonight decided to order from the Pizzability on Sooke Rd. Insted of our regular pizza place nearby. We were amazed by the service. We ordered online and were imediately called letting us know the delivery man was a bit behind and it may take an extra few minutes, we live nearby so we decided to pick it up instead. When we got there were greeted with smiles and very good customer service. They had forgotten to make our salad he jumped on it and it was ready in 3 minutes and gave us a couple dips on the house.Customer service was awesome... But then there's the pizza... YOU WOULD DIE FOR THIS PIZZA! Excellent quality and for only a couple bucks more than our regular place.... Pizzabillity Langford is our new...

I am so mad. I ordered pizza online and received a confirmation saying how long the order would be and it shows up as an authorized charge on my credit card but about 10 minutes after the order was supposed to be here I called and there was no answer. I kept calling with the same result so one of us went down there and it’s all locked up with a closed sign in the window. Now 2.5 hours later we have a house full of hungry people with no food! Totally unacceptable. They just lost a very...