Brickstone Kitchen + Bar — Restaurant in Lethbridge

We decided to try out this restaurant as we were visiting lethbridge and staying at one of the adjacent hotels. We had high hopes for it because it looks nice from the outside, but we ended up being very disappointed not long after being seated. We first started off by trying to order a couple drinks (a long Island and the hemmingway daiquiri) we were then immediately told that they were not serving the daiquiri as they were not trained on how to even make it yet. So, we ordered 2 long islands which took a very long time to arrive at the table and they were not very good on top of it. Then we proceeded to order our food I got the Alfredo and my husband tried to order himself a dry aged steak which we were then told again that they are not actually serving anything dry aged because it is 2 weeks away from being ready. Needless to say, we were getting a bit frustrated that we were trying to just simply order off the menu but couldnt, but nobody informed us when we first sat down that so many items weren't even actually available. So he decided to just get the burger cause what could go wrong with that? Needless to say, the food came out, and the burger tasted harshly of onions, most likely from the raw white onions they used on it, so that was disappointing again. We finished our drink not long after our food arrived, and the waitress didn't even bother to ask if we wanted anything else to drink with our food and proceeded to be scarce for the rest of our time there. We also tried the breadboard, which wasn't overly fantastic as the bread was somewhat dry, and the one butter was rock hard from being in the fridge. Not to mention, the meal itself was quite expensive for how disappointing it was. If so many items aren't available, the staff should let people know before they order so people aren't disappointed. Not to mention if so many items aren't ready because it's a new place, maybe have a temporary menu with only the items they actually have available? Will not be...

We were so disappointed in our experience at this restaurant.

We had made reservations for 4 a day or two ahead of time for a booth. When we arrived the hostesses didn’t seem to know what they were doing. They tried to sit us at a table in the middle of the room and looked panicked when we asked for the booth we reserved. We sat down and waited for a booth to be cleaned.

Once we were sat it took a while for us to place our orders with the server, who seemed to be overwhelmed with how busy her section was.

The margaritas we ordered were really good, and that was the only thing that made this experience less of a fail.

Our queso and wonton wrapper appy came out and the wrappers were incredibly over seasoned (we told our sever) so we ordered some fries to hold us off. It’s lucky we did because our food took around an hour to arrive.

When our food arrived, all three steaks were cold and blue rare, not med-med rare, and the veggies were undercooked. Two of us were so hungry we made it clear we were unhappy with it but said we would just try to eat through it. One person sent their steak back and it was sent back burnt to heck on the outside and still very rare on the inside so we decided to just take our food home and finish cooking it there.

Our server brought us our tabs in full for everything which, after not a great experience, was surprising. We did ask to speak to a manager who we would have really appreciated talking to.

They didn’t bother to come by but did discount a drink each bill and told around 15-20% off the tabs. It shouldn’t be on the server to shoulder to apologize for overall management issues.

We all probably...

My husband and I went to Brickstone for his Birthday on Feb 15th. We made a reservation. From the time we sat down at the table until the time we left it was a horrible experience. So much that went elsewhere for dessert. Server took our drink order came back to the table 10 minutes later (still with no drinks) asked if we were ready to order. My husband asked for the happy hour bread. She went to type it in and said oops it's now 6 can't order it. My husband explained to her that we have been waiting for her to return to the table. She did make it right and got the appetizer for us. Appetizer arrives. We still have no drinks. I ordered the New York steak (which I have had there before and loved it.) this one came at the correct temp but was so tough you could hardly cut it. The server had it remade. Unfortunately this caused my husband to eat alone. The remake arrived back at the table. This steak the flavour was horrible. It had no seasoning and was over cooked. Arriving as a mid well to well. It definitely was cooked at a very high heat. I ordered mid rare. The sever came to the table looked at the plate that I clearly had not eaten, said I'll bring you a to go container. She then comment want the bill? So I payed $50 for mashed potatoes and salad. I was most disappointed as the Manager or supervisor didn't even come to the table to apologize. This was super frustrating experience and will make us rethink...