Subway — Restaurant in Lethbridge

My experience at this particular Subway location was, unfortunately, an exercise in frustration. From the moment I stepped in, it became clear that customer service was far from a priority. Despite the store being completely empty, the server—whose name I believe was Aryiali—rushed through the order with a lack of care that was both surprising and disappointing.

What stood out was her blatant disregard for any specific requests I made regarding my order. When I politely asked for the meat to be toasted, she curtly informed me that it could only be done with a sandwich. Fine, I adjusted my order accordingly. Yet, even then, she disregarded my request to toast only the meat and threw on the cheese without a second thought. It was as if the order was just an inconvenience to her, and my presence as a customer was an afterthought.

The most frustrating part of the encounter was not simply the incorrect execution of my request, but the unprofessional and indifferent attitude displayed. When there are no other customers in the store, one would expect a bit more attention to detail and customer care. Instead, I was left feeling rushed and dismissed, and the experience made it abundantly clear that this server had little interest in providing anything resembling decent service.

Regrettably, due to the lack of professionalism and the careless handling of my order, I will not be returning to this location. The expectation of basic respect and consideration as a customer...

I hate that I have to write this, as this used to be my favorite Subway. There was a couple people who used to make my sandwhiches by heart and actually cared that I was vegetarian. Unfortunately the last couple times I have gone the service has not been as good. Including twice they have mistakenly made my "veggie" sub a "turkey" sub.

So I have not only paid more, but also bit into a turkey sandwhich when I have not eaten meat in 17 years. Knowing that many of the workers there themselves are vegetarian this is very disappointing. This also meant having to make the drive there twice, miss out on time from my day, etc etc. Just super let down that this...

My subway experiences previously have been generally unremarkable. These last few mornings we have gone in to pick up a lunch for later in the day have been amazing. The gentleman behind the counter remembered our orders from the first day, as well as the persons behind us. He made the sandwich with such care, building it so the sauce would be contained in the meat as to not make the bread soggy. He individually wrapped both halves for easy partitioning. On top of all that he was a joy to deal with at such an early hour. We appreciate your hard work on potentially thankless work, you...