KFC — Restaurant in Lethbridge

Sucker for punishment....every time I go to this place to order chicken-they are amazingly out of chicken. It's in the name of the restaurant. Yes, I'm dumb enough to have gone back several times but I'm absolutely through with these morons now. The first time you go to a supposedly all-chicken restaurant and get told, I'm sorry, we're out of chicken, please wait half an hour while we dig some out of the freezer and cook it, you naturally suspect it's an anomaly. The second time, you start to wonder. You make a comment and wait half an hour again. Yes I'm dumb enough to have gone back a third time. You know things are going bad when you place your order and the cashier says, "Ummm...hold on while I check..." While you check what? "I need to check if we have any chicken...." right. Well in this particular case I had a very good conversation with a supervisor type who was very good at talking me through the amazing fact that a drive through chicken vendor didn't actually have any cooked chicken ready. Would you like to wait another goddam half hour? She was good, we had a decent conversation but I let her know this was the third bloody time and what is going on? Based on her very good customer service, I was stupid, stupid, stupid enough to go back. Guess what? "You want chicken? At a Kentucky Fried Chicken drive through? You are going to have to wait...." Jesus Christ. The ensuing conversion was not nice at all, and the drooling idiot with the glazed-over expression who I tried to talk to just nodded in response to any attempt to have a conversation about what to me is a very valid complaint, and refused to talk at all. This place is obviously staffed and/or managed by the biggest pack of incompetent with no attempt to try to improve their terrible, terrible performance as...

Thought I would enjoy myself a good old chicken sandwich, but the chicken ended up enjoying my pain, anguish, frustration, and tears…

To start, I waited 15 minutes in a drive thru as the line was so long; there was one car total (unless you count my 2013 dodge ram as two cars). So I thought surely the food would not disappoint. Turns out, it got me contemplating the meaning of life. $17 for a happy meal sized chicken sandwich, 15 units of dry+depressing fries, 7 tiny pieces of popcorn chickens, and a coke. I mean, who wouldn’t go through an existential crisis? Furthermore, I asked for ketchup and dip right? They gave me 1 packet of each (although in hindsight, the condiments were sufficient because an average American could eat all that food with one bite). Now, I’m no American but I was more disappointed with the food than hearing about my uncle’s only nephew’s mom’s son get deported from Kentucky because of Trump’s new laws.

I mean seriously! By the last bite, I could feel the chicken laughing outlandishly at me and how much my pathetic bum got scammed. So I, the infuriated fellow, gave the lad a punch, and it started running away, jumping straight into the trash can, somehow. From that point on, I have decided to refer KFC to "Kendisappoint Freed Chicken". This is because the chicken did not get fried, no. I got fried. The chicken gave me a look like "how are you that stupid? Don’t you know we’re the illegal migrants that escaped? The good fried chicken have all humbly moved to Popeyes and literally everywhere else."

Well, the chicken was right, and after careful consideration and reflection, I have unfortunately decided to never go back to "Kendisappoint Freed...

TL;DR: drive all the way to the KFC location at 3rd and Mayor Magrath. You'll probably get your chicken and be home before you get your food at the West side location.

The worst two drive through experiences I've ever had both occured in the last six months with this restaurant.

I waited once for 25 minutes after getting into the drive through line to pick up something for lunch on a weekday. Only three other cars in front of me when I gave my order. 10 minutes at the window alone.

The second time I thought "it can't be that bad again" when I pulled up at 11:45 on a Saturday with only 4 vehicles in front of me. 35 minute wait. I told the poor girl at the window (who probably fielded many complaints that day) hat this was unacceptable , and she said they're "extremely short staffed". But looking through the window i could see the Skip the Dishes drivers getting their orders and leaving.

I still gave two stars instead of one because at the end of it all someone still hands you...