Boston Pizza — Restaurant in Markham

Food was good quality, nice chill atmosphere and server was attentive.

Updated March 2022: First time back to dine in after pandemic started 2 years ago. Servers and host are still very friendly and attentive. Good portion of food and tasted good as well. If you aren't one for spicy food then the cactus cut potatoes may not be recommended for you even though it's a level 1 spicy. They're cut like chips and spicy on their own then with the cactus dip even more so. Definitely would come back.

Updated November 2022: The lack of a server or acknowledgement for over 15 minutes after having been seated was less than desirable. We were ready to order and kept looking out for someone to come but the wait staff just kept walking by even as I tried to catch their attention or were doing other things like putting up signs even though the restaurant wasn't full. Finally we had to ask if there was a server for our table. The person we stopped was friendly and he was going to get us drinks and find our server. No idea what happened but he ended up taking care of us the rest of the time. I gave 4 stars because he (Ryan) was attentive and gave good service and made up somewhat for the bad experience at the beginning. Food was good, the brownie s'mores dessert was wonderful.

Update July 2024 - had a dinner here, for was good and there was a summer menu as well as new items added to the main menu. Tried the new maple bacon burger with side salad, it was good. Portion size for the side salad seems a bit smaller but the price was $17.99 so it's reasonable. Kids also enjoyed their meals. Cajun spice rubbed wings were yummy but a double portion of about under 20 medium sized wings is $26.99. Food prices are definitely higher now. Also shared their dessert of the salted caramel pancookie was really good but the vanilla ice cream scoop was a bit small (about the size of a golf ball as compared to a tennis sized ball in the menu photo) 😅. Good experience overall, wait staff very friendly.

May 2025 update: had dinner here on a Sunday evening and the place was quite lively and there were many TVs on with the hockey and basketball games. Friendly server and good food. I even got a free dessert from the BP rewards for...

I came here on a Thursday evening for dinner. It was quite busy at the bar area but we were seated at the booth instead. It had a nice chill atmosphere for families with little kids. Their were big TVs on both sides to watch your favourite sport games while you eat away. We ordered the following:

Slow-Roasted Pork Back Ribs (Full Rack) 🥩 These tender ribs are slow-cooked with their own blend of spices and finished with your choice of sauce (BBQ, Bourbon BBQ or Honey Garlic). It is served with garlic toast, seasonal vegetables and a choice of one side.

Their pork back ribs were super juicy and tender. I can strip away every last bit of meat and leave nothing but a clean bone behind. I opted in for the bourbon BBQ as the choice of sauce. It has that tart, sweet, salty, rich and spicy combination that all great barbecue sauces need. When paired together with the ribs, it was legendary as it makes me crave for more. I would give these ribs a fire 🔥 and that is going to get a 'WOW' moment 😋.

The garlic toast was yummy as it would give you that 'crunch' factor for every bite I took. The broccoli and garlic mashed potatoes were fresh and will service as a palate cleanser to the sweet and tangy flavours of the BBQ ribs.

Pro tip: If you are unsure on whether to get half or full rack ribs, you can order the half ribs first and get the other half later if your stomach is still hungry for more.

Creamy Mushroom & Spinach Bake 🍝 This MVP (Most Valuable Pasta) contains baby spinach, mushrooms and penne tossed in a garlic pesto cream sauce. It is baked with Gouda, provolone, pizza mozzarella and parmesan. This also comes with garlic toast on the side.

I saw this as a new menu item and decided to try. This creamy pasta is packed full of flavours and makes a delicious quick weeknight dinner. It's warm and comforting and their portion size is good for one or two individuals. I would give this dish a worth it and a fire 🔥.

Overall, the staff were friendly and helpful. The casual atmosphere, combined with big-screen TVs in the sports bar makes Boston Pizza as fun for families as it is for teams and groups for all ages. I would be coming back to try out more of their delicious...

Unfortunately I did not have the best experience at this location, and will not be returning. I came to this location for a celebration with some friends and to watch the Raptors game. Lewis, the manager at the establishment, was very unprofessional and rude. Firstly, I got the name of the reservation wrong, so I called my friend who gave me the correct name the reservation was under. I told Lewis the new name and the first thing he said was, "Why did you get it wrong the first time?". I even apologized for the time wasted as I quickly called my friend to get the correct name.

The restaurant was pretty empty and half of my party was a bit late for the reservation, so I assumed this wouldn't cause much trouble as there were still plenty of empty tables to seat people. 5 minutes after the scheduled reservation Lewis came to my table where he asked where my party was, and got me to call them to give him an exact time they were coming. Again, not very professional especially for a manager. He even took away one of the reserved tables for us to give to a new customer and told us because the party was late we would have to squish on the tables. This would be acceptable if there weren't any other empty tables but there was plenty of empty room, so it seems like Lewis did this out of spite.

When my friends did arrive the first thing Lewis did was ask why they were late. Again as a manager he was acting well out of his place. I don't know what sparked such a hostile attitude towards my party and I, my only guess being that we somewhat younger.

Other than this the food was good. Cindy, our server, was excellent and was the saving grace for the night. She was able to serve us quickly and professionally and the quality of food was on par with what I expect from my regular Boston pizza location.

Overall, unacceptable service by the manager and me and my friends will not be returning to this location.

UPDATE: I was contacted by the General Manager of this location regarding this incident. He was professional and resolved the concerns I brought up in...