D Spot Desserts Markham Highway 7 — Restaurant in Markham

Disappointing Uber Eats Order, Melted Ice Cream!

I placed an Uber Eats order from DSpot Markham (A14, 3000 Hwy 7, Markham, ON L3R 6E1), and I was extremely disappointed with what I received. The two “ice creams” looked nothing like ice cream. They were completely melted and resembled milkshakes. I have attached a photo to show exactly what arrived.

While I understand soft serve can melt quickly, DSpot has a responsibility to ensure items are packaged and preserved properly for delivery. Many restaurants take proactive steps such as: • Pre-freezing soft serve to a colder-than-normal temperature • Using insulated or dry ice packaging for temperature-sensitive items • Not listing extremely meltable items if they cannot be delivered intact

This clearly was not done. If DSpot cannot deliver soft serve in proper condition, it should remove the item from their Uber Eats menu. Selling a product that arrives unusable and unrecognizable is misleading and unfair to consumers.

Legal Reference:

Under Ontario’s Consumer Protection Act, 2002, this situation may fall under: • Section 14 – Misrepresentation: Advertising a product and delivering something materially different (a melted mess instead of ice cream) could be considered a false representation • Section 18 – Unfair Practices: Supplying goods that are not of reasonably acceptable quality may constitute an unfair practice

Action Requested:

I expect DSpot to resolve this matter within 48 hours. This could mean a refund and improved handling of future orders. If this issue is not addressed, I will proceed with filing complaints with the Better Business Bureau (BBB), the Competition Bureau of Canada, and other relevant agencies.

This level of service is unacceptable, and I hope DSpot takes accountability and makes the...

TLDR: Overly sweet, mediocre desserts. Fast food level presentation and service, charges restaurant prices and expects 18%+ tip when you seat yourself and clean your own tables.

I had a lacklustre, confusing experience here on Saturday. First, there's a "wait to be seated" sign at the door, so we stood there waiting for the staff. We were confused since they were setup like a fast casual restaurant that is self service. After a while, staff waved at us to go up to the counter and seat ourselves...so why the sign? The menu looks enticing, so we ordered a classic funnel cake and a twisted tornado ice cream dessert. The entire process was self service like a fast food chain, except for cleaning up the tables. The chairs at our table were extremely uncomfortable so we wanted to swap tables but there was no staff to clean empty tables so we had to do so ourselves. The funnel cake was good, checks all the boxes you'd expect, but nothing to write home about. The twisted tornado looked cheap and was disgustingly sweet. It had no depth of flavours, reminds you of an oversized mcflurry in a seasonal flavour. I had 4 bites and wanted to toss it out. The price point of this place reminds you of Demetres, which is a sit down establishment with desserts served to you beautifully plated. D spot on the other hand, charges $10-20 pp for fast food quality dessert and service. As the cherry on top, they only allow 18%, 20%, 25% tip on the machine at the counter, appalling if you ask me. The "Other" button is broken, so I guess no tip is the only logical tip option given everything is self...

D Spot Dessert Cafe offers a delightful dessert experience with some notable highlights and minor drawbacks. The cafe boasts an impressive ambiance and a wide variety of sweet treats that cater to different tastes. Dessert Highlights
The Oreo shake stands out as a particularly enjoyable item, delivering a rich and satisfying flavor. The cafe is known for its generous portion sizes and extensive dessert menu, which includes unique offerings like lava cakes, crepes, and specialty cheesecakes. Red Velvet Cake Experience
Unfortunately, the red velvet cake didn’t meet expectations. The slightly stale refrigerator smell suggests potential issues with storage or freshness. This aligns with some mixed reviews about the consistency and quality of their baked goods. Atmosphere and Service
The cafe provides a pleasant dining environment with good service. Many reviewers have noted the welcoming staff and trendy setting, making it an attractive spot for dessert lovers. Pricing and Considerations
While D Spot offers delicious desserts, some customers find the prices slightly high. The cafe seems to position itself as a premium dessert destination, with most items being substantial enough to share. Final Verdict
D Spot Dessert Cafe is worth visiting for dessert enthusiasts, especially those who enjoy trying unique and visually appealing sweet treats. Recommendation: Try their specialty items like the lava cake or milkshakes, but be selective with baked goods to...