KFC — Restaurant in Markham

Worst experience I’ve ever had at a KFC. I ordered for pick up through Uber Eat because there was a buy 1 get 1 free deal. When I got there, they asked for my order number. I couldn’t find it on the app, but I gave them my name, showed the receipt from app, and everything possible to prove I bought it and already paid. The lady confirmed it was my order, but then said she couldn’t give it to me because she couldn’t “see my picture on the screen”. I’m not a delivery person by the way; just buying dinner for myself. She also did this while holding my order bag up to me. Then she told me to reorder my order, and she would give me the food. But it would be my problem to get a refund on the 1st order. I showed her my phone hoping she could find the info she still needed, but she said she didn’t know how to use the app. Then she told me to tap on the confirm received order button, and said it may show the order number there, all this still saying she wasn’t going to give me the food.

I called Uber eats and they called the restaurant and told her to just give me the food, which she finally did. This whole thing took at least 15-20 minutes, and the food was cold at this time, which isn’t great for a crispy chicken sandwich. I told her the food is cold now, and she smiled at me and shrugged her shoulders.

This is the first time I’ve ever experienced something like this before, and it all comes down to poorly trained employees that end up ruining the entire business, that don’t have basic customer service skills, or know how to use their system . What the employee did also was very unethical, as she was essentially getting me to forfeit my order on the app, or make a duplicate order, which would be even harder to resolve with Uber Eats later. I will just stick to Church’s Chicken next time like...

Worst KFC ever!!!! Went to copper creek location, picked up dinner through drive thru and drove to my destination. Upon opening my meal , I noticed that my coleslaw was BROWN !!!! ROTTEN!!! The container it was in was soaked right through, and literally in possible to open. It was Spoiled!!! I called the location and asked for the manager . I explained why I called….. and Kat the manager replied “ I think it was made yesterday…it should be good. - Oh I mean its good.” Humm…..( sounds assuring) If I wanted I could drive back ( on my dime ) and they would give me another salad. Is there “Anything else “ I can help you with? Nice response ……doesnt sit well with me.

Call HEAD OFFICE , talk to a nice lady who agrees that this is unacceptable and a urgent matter ( possible bad food ) and someone would contact me within 24 hrs due to the severity. A WEEK goes by , NO REPLY……. Nice…. What if there were people getting sick ?? “ So I call head office back , ask why no reply ……..get told “he will look into it….and get back to me.”. Ok 20 mins later, THE COPPER CREEK location calls me and says” Were sorry this happened to you , come back to this location and pick up your free coleslaw”……..my manager told me to call you.”

“What a waste of time , effort, , “ and KFC HEAD OFFICE doesnt care and just avoids the matter !!! Didnt even call me back. Why bother…….

AVOID KFC restaurants , I will……..Obviously they Don’t care about their...

Waited in drive-thru behind three cars for about 5 minutes. I was able to ask the first car with two people through our windows if they had even ordered yet, as I thought it was strange that they were just sitting there talking to each other instead of placing an order when there was no car at the window. They said that, not only had they not ordered, they hadn't even been acknowledged yet. 10 more minutes go by and three more cars are now lined up behind me, for a total of a seven-car line-up. That first car still has not been acknowledged by this point. I did see one guy, maybe from the last car in line, go up to the drive-thru window on foot and take his food. The guys in the car directly in front of me decided to get out of line and drive all the way around the entire plaza to the front and order in-store. I guess they were as frustrated as I was, because I then did the same thing. We entered the store and there were no customers except us who got out of the drive-thru line. Now I'm in the store waiting for my food (all it was was a small popcorn chicken, which makes this all the more frustrating). By now, they've also finally figured out that they have a line-up in the drive-thru, which means even more of a wait to order. When I finally got my food, it was cold....