Ruth's Chris Steak House — Restaurant in Markham

I celebrated my birthday at Ruth’s Chris in Toronto, with my closest friends. While the dining experience had potential to be great, our waiter significantly impacted it, leading to a rating of only 2 of out 5. All of my guests expressed disappointment, with one feeling bullied & harassed during our visit.

One issue involved the water served to us. Five of our glasses contained what appeared to be white, fluffy particles. When we requested a placement, the waiter questions our concerns, making us feel as though we were exaggerating the situation. Also, we noticed there were gnats and flies that landed on our glasses & plates. To make matters worse, some of my guests did not get new glasses until the end of their meals.

The main issue involved my friend the only gentleman in our group, who felt that he was being targeted by the waiter, Tapash. When he requested the same drink as the rest of us the waiter responded by saying he would serve him what he believed was the best. At first we laughed thinking it was a joke, the waiter ultimately brought a different drink than what my friend had ordered. Despite feeling uncomfortable, my friend chose not to complain, as the alternative drink was acceptable. But, it was clear that he, & my other guests, felt uneasy.

To add, he ordered his steak medium rare, but the waiter insisted he would receive it medium well. Without causing a scene, another guest graciously swapped meals with him, as my friend felt embarrassed and did not want to be difficult. We felt increasing uncomfortable addressing these issues.

As it was my birthday my friends had arranged to split the cost of my meal. When it came to settle the bill, the waiter insisted that my male friend pay for my meal & was unyielding in his request. Despite everyone explaining they had agreed to split the bill, the waiter already included my meal on my friends bill. When another one of my guests offered to help pay, the waiter dismissed their offer & put my friend on the spot. Although my friend felt uncomfortable with the situation, he graciously paid for my meal & refused to accept reimbursement from the rest of the group.

The only great thing was that the food was hot, my guest didn’t enjoy their meals. I am very disappointed that was my friends first time dining here. This was my birthday celebration, & horrible & compared to Ruth Chris reputation & my experiencing dining at other locations in the USA.

I am posting this here because when I first made this complaint, the manager reached out to me & asked me to further explain the problem. After speaking he promised to send a gift card as compensation. I received the gift card in the mail & had it in its envelope in hopes that it could be used in a further date. I have been saving it to take my same friend who had a bad experience back to Ruth Chris, so they can have a better experience. Fast forward to last Tuesday October 29th, it’s the birthday of my friend & I offered to take them to the Ruth’s Chris markham location. I called to confirm my reservation & let them know I had a gift card & opened it & it was “expired”. I had been saving the gift card as a treat for my friend only to find out it was expired. This past when Tuesday, I called the Markham location, a woman named of Lauren told me there was nothing they could do about it. I asked to speak to a manager because we had no idea this gift card would come with an expiry date, I was told no, then I would receive a call back & never did. When we tried calling back no one picked up. We decided not to eat here & that we would just repost our old review as well.

I'm disappointed that introduced my friends to Ruth’s Chris & that I haven’t received a call back from your location. Looking back, we should have left after the attitude we sensed when we requested our waters and drinks to be changed. It is very important that everyone is treated fairly & that everyone enjoys their meals & time spent. With the amount of money I spent eating at Ruth Chris my friend & I did not deserve to be...

Subject: Heartfelt Thanks to Jacob, Emily and Bback for an Unforgettable Birthday Celebration!!

I would like to take this opportunity to express our deepest gratitude to Jacob and Emily for their exceptional efforts in planning and executing my son's milestone birthday celebration at Ruth’s Chris Steak House. Their dedication and attention to detail truly made the evening a resounding success, and I am immensely grateful for their hard work and commitment to ensuring everything ran smoothly.

From the outset, Jacob and Emily demonstrated a high level of professionalism and expertise that immediately put me at ease. They took the time to understand our vision for the event and went above and beyond to bring it to life. Their meticulous planning and organizational skills were evident throughout the entire process, and they effortlessly handled every aspect of the event, alleviating all the stress from my shoulders.

Not only did Jacob and Emily coordinate the logistics flawlessly, but they also added their personal touch to ensure that every detail was perfect. The ambiance, the seating arrangements, the menu selection, and the overall atmosphere exceeded our expectations, and it was evident that they poured their hearts into making this celebration truly special.

In addition to expressing my heartfelt appreciation to Jacob and Emily, I would like to extend my commendations to Bback, who served as our dedicated server for the evening. Bback's exceptional service and unwavering commitment to executing our vision with excellence were truly commendable, and his contributions significantly enhanced the overall experience. He exhibited a level of professionalism and attentiveness that exceeded our expectations. His warm and welcoming demeanour, combined with his impeccable attention to detail, made a lasting impression on all of us. Leaving each guest feeling valued.

Once again thank you to Jacob and Emily’s unwavering dedication, and which allowed me to relax and enjoy the evening alongside my son and...

The meats are great! High quality and tasty. Just be careful not to touch the plates as they are super hot. Also you may want to order your beef a little under done than what you would normally get as it will continue to cook on your very hot plate. For example if you like your beef medium rare, you may want to consider ordering it rare, then cut it in half and place the cut sized down on your plate. This want it won’t be over cooked by the time you finish your meal. The service is also very good. Our servers were attentive and friendly. But for a high end “fine” dining place, I’m not entirely sure it was worth it. I’ve been to some really nice fine dining places so I consider my standards to be fair. Firstly, the restaurant itself is very loud. Not sure if it was the acoustics that just made everyone else’s chatter around us that much louder, or if it was just the crowd that night. The salads were OK. The portions were not terribly big and the flavor was just all right. For a fine dining restaurant I would’ve expected them to provide shaved Parmesan cheese when we had asked for a little extra for our salads. Instead we got the granulated version, the type you would find in on a shelf in a regular grocery store. One of us had the chicken & barley soup. That’s was very nice but a bit too oily. The sides were OK. The blackened cauliflower was a lot more charred (burnt) than what we had anticipated. The mashed potatoes truly only had a hint of garlic and was so creamy in texture that it was almost like eating puréed potatoes. I personally like my garlic mashed potatoes to have more garlic flavour and a bit of texture to it. We did, however, like the the cheese stack. It’s basically layers of sliced potatoes and cheese baked with some herbs. Our server described it as a potato lasagna. Our meal wasn’t terrible but for the price we paid I...