Station Pizza Parlour — Restaurant in Markham

I've lived in Markham over 3 years and I always noticed this place when I take the Go train, which is right across the street. Since I moved I noticed this place started getting more positive yelp reviews so I decided to give it try tonight.

The food was decent. The pizza was the star because it was homemade but having been to NYC the pizza it doesn't blow me away. Definitely better than any of the take out places around this area. 4/5

The meatball hot sub was okay, but a bit one dimensional. 3/5

The spaghetti and meatball was not good. Small portions, the sauce was too acidic, and all store bought flavours. 1/5.

But my overall rating was based on how rude the old lady was to us, whom I presume is the owner. We came in at 6:06pm and was told we can sit at a table but there's a reservation there at 7pm. We accepted it because we didn't think leaving there by 7 would be a problem. So you would think because of this situation, they would help us along with giving us the menu and taking our orders promptly. Nope. I had to wave the servers to get both things. After we ordered around 6:16, they didn't serve us until 6:43pm leaving us 15 mins to eat. We were eating at a pretty good pace and I even decided to help them along by telling them I'll take care of the bill early, which the server was appreciative. At 6:50pm my kids both needed to use the bathroom so my wife took them. They were stopped by the old lady and told to hurry up because their 7:00 party was coming. By the time they came back out, we had all finished and taken care of the bill except for my kids. At 7:04 the old lady came by our table to ask "if my kids are still going to eat" while they both had food in their mouths. This is borderline harassment. We left the door at 7:08.

Message to the owners: I understand you've probably been here a long time before all the new developments, and you were clearly saving that table for your regulars but just understand that new younger families are coming in and there a ton of new restaurants. There are choices. If you want continue your business, you may want to treat people with a little more respect and patience. I find it ironic that your generation complains about millennials because of our lack...

We have gone out of our way to support local businesses even before COVID, including Station Pizza. Over the past number of months, although we have ordered less frequently we have made a point to continue to do so carefully as we have an at-risk person in our household.

I placed a large ($400+) order early and well in advance yesterday (We have been freezing whatever we don't initially eat because we want to support local businesses but are trying to reduce the risk to our household by reducing frequency). 10 minutes after it was supposed to be ready, it was cancelled without notice. I phoned and was summarily told that I was out of luck, that they were backed up, that I "could try and call back in an hour but I was probably not going to get my order regardless." The individual in question made no effort (nor cared) to try to find a solution someway/somehow. I was told I was the third person he had to deal with in this manner that night (BIG RED FLAG). I wasn't demanding or unreasonable.... the person I was dealing with just did not give a damn nor cared about addressing the issue reasonably and left me with the impression that they are making more than enough money to not care about me and my family as an on-going customer.

This is not how to handle a problem when one arises, nor is it how you resolve a mistake.

I suggest that if you want to support a locally-owned business and are looking for pizza. that there is a family-owned Pizza Nova at the corner of Buroak/Kennedy where the entire family is working in it to try to keep the business alive. They were very appreciative for the large order, polite and thnakful for the support when I called them after Station Pizza dropped the ball without giving a damn. Their son...

Upon arriving at the restaurant on a Friday night, we were faced with a line up and very little waiting space. Being confused as to how the restaurant worked (there was a cash register up front so we weren't' sure whether you order there or at your table), I tried to ask the lady at the front about the seating and was faced with a rather judgmental and slightly condescending, "You have to wait in line" (I could tell she wanted to add "like everyone else" at the end). She was not very welcoming, so this was not a great start. After waiting for about 15-20 minutes we got seated and ordered a pizza to share. The pizza itself wasn't great - the crust couldn't hold up on its own. This is the kind of pizza that is so soggy that you eat it with a fork and knife. The waitress, however, was friendly enough, telling us about the mouse (not mousse) cake - which is a cake with a sculpted chocolate mouse on top of it! I especially appreciated the owner (I think) coming over to all the tables and asking about the dinner. Around me, many tables had glasses of red wine, and people seemed to be having a good time. That being the said, the crowd was a mostly older, mostly folksier one, at least by Markham standards. Would I come back here again? Probably not, but it was interesting to find a small tucked away place beside the GO...