KFC — Restaurant in Midland

DO NOT GO HERE.

Do NOT recommend. I have ordered here twice this year. Both times were completely ridiculous.

Staff are completely useless. I stood in line for 40minutes AFTER my order was ready before being acknowledged. They all watched me from the kitchen, but no one decided to come to the front to greet me. They also put my food ON THE FLOOR! Disgusting.

The next time I ordered on the delivery app. I ordered it, an hour went by. I called to see what the hold up was as it said it was on their end on the app. They were very rude with me and even giving sarcastic laughs every time I spoke. They finally decided to tell me that they’ve been trying to figure out how to cancel because they didn’t have the item. They have my contact info and decided not to call me to let me know and instead continue to let me wait for food I’ve waited for for an hour at this point.

No wonder they’re selling the building. I hope the employees I spoke with get fired. Unbelievable customer service - and in the worst of ways.

DO...

I ordered a 20 piece bucket my fries were soggy I asd for NO LEGS and there was 12 legs I called the same day 15 minutes later spoke to the manager he took my name and phone number and said tomorrow I will call you he never did so I called back 2 days later to be threatened by the female manager saying that I have gotten 100000 off free food and don't need more I said I have had problems in the pass have not been there in a year and she said she didn't care not replaceing anything and if I keep calling or going there she will beat my daughters head in she knows who I am I said you only know my name because a lady who was working there a year ago new who I was i had the food and receipt to show I just got and she was just sitting there fighting with me this is at the Midland Ontario KFC POLICE HAVE BEEN CALLED AS WELL THIS IS UN CALLED FOR WHAT A JOKE SCAMMING CUSTOMERS TO PUT THE MONEY IN HER OWN POCKET AND SAYING SHE...

I had placed a mobile order, when we got there it was already in the mobile cue. There was only one person up front who looked miserable and I understand that one person can get overwhelmed with it being busy and had a long day, but it actually wasn't very busy maybe a few customers. I go to the mobile pick up to get my order, and the person up front completely ignored us, we waited 15 minutes for food that was already ready. I had to get her attention, when she gave us the food we confirmed it was ours and even tried three times to show her that it was indeed our order but she ignored that. By the time we tried to leave we were stopped and questioned if that was our food, again I showed the order on my phone but we were stopped another time because they didn't see it. This was awful service and I'm not very happy with how this went....