Edo Japan — Restaurant in Milton

Loved seeing the arrival of Edo Japan to Milton. The photos of their offerings looked quite enticing. Although the bento boxes are westernized versions with a truckload of rice and a lot less of anything else, we wanted to try it.

We were surprised how sweet the westernized teriyaki and sukiyaki sauces were, to the point that it didn’t enhance the meat — it just overpowered them. It just left you thinking how these generously applied sauces could be so wrong and be so displeasurable to eat. It was clear by contrast the Japanese style sauces must have half the amount of sweeteners in them.

The spring roll and the gyoza were cooked well, but were deep fried in plain oil. They had little taste and seemed to contain a lot of filler like cabbage. The first flavour note in the spring roll was sulphur and then just flatly bland. Looking up the ingredients later, it was clear why… cabbage and textured soy flour were the main ingredients. The only vegetable that was discernible was carrot which doesn’t carry a lot of taste fried, just some colour and texture. Where’s the spring onions, bell peppers, bean sprouts, and/or mushrooms for flavour?

I’d rather source out westernized spring rolls from Costco, at a fraction of the cost, with much more flavour thanks to the vegetable blend of Jicama (Yam Bean), Edamame (Soybean), Carrot, Cabbage (not the first ingredient!), Sweet Potato, Wheat and Soybean Protein (not the second ingredient!), Bamboo Shoot, Onion, and Leek.

The meals were classified as specials and still came to $20 per person. We were hoping to find authentic Japanese flavours with all of the branding but found little, sadly. I don’t think this would...

Stayed at restaurant for 30 min only to find out there were still 14 orders ahead of me?!… This is supposed to be fast food/service restaurant so this speed is really unacceptable. I don’t know how their system runs but it seemed that walk-in orders were shoved to the end of the line and online orders got prioritized??

Completely confused and disappointed by their system of managing flow of customers in store. You walk inside immediately into a wall of people in the limited standing space and there’s no way to tell where the line is. I saw with my own eyes many customers like myself get fooled and not realize we’re lining up nowhere at all cuz apparently majority of people are actually waiting for their food and blocking off the register - until it’s 10 min in and realizing that there is no line at all because the people in front start walking off with their food. You have to keep talking to every other person to know if they’re in line. What’s more, when you find yourself to be the only person who hasn’t ordered and go to the cashier, you get ignored for another few minutes. That’s just ridiculous and very frustrating.

I give one extra star as the attitude of workers and was...

The food wasn't great when I initially came but eventually gave a lot of chances and found the one I sort of liked.

I usually 'fix' it a bit once I get home with my own sauces. Needs more flavour in the Teriyaki meals.

Only other MAJOR criticism is inconsistency and being stingy. There is either not enough rice...or like today... barely any meat pic attached; And thats how much 1 'scoop' of teriyaki sauce looks like..barely covers the rice (like the meat) which I think is ridiculous seeing as to how an average meal is about $17 per meal. Quite insulting and very disappointed!

I visit a lot because my son enjoys their sushi, but I'm always hesitant to order their meals.

All that aside, their Customer service is fantastic. Specifically Elaine , who has been wonderful. Her smile is infectious and she's always so pleasant to speak with. I look forward to visiting/picking up primarily for the customer service they provide.

I like the promos especially on the app. But need to work on consistency or reducing the price. To expect so much in exchange for so little is...