Silver Spoon — Restaurant in Milton

We USED to have frequent take outs fr this location and have completely stopped for over the past 3 months. The decision to stop was primarily due to unacceptable customer service, lack of business ethics & humiliation. Our smaller frequent order was noodles, fried rice & lolipop chkn as thats what the kids enjoyed. We then started ordering combos which came with white rice. The rice was simply plain & dry so I offered to pay for sauce & the woman serving said it'll be too soggy (that's our issue if it's soggy) we all ended up throwing out all our rice bc it was far too dry & couldn't eat it - waste of $. We returned another time & asked to substitute rice for fried rice or noodles (kids eat it) and again, I openly offered to pay for the difference - one time it was done & I pd a premium of $2 which I was absolutely fine with. Returned again another time & was told can't substitute and no exceptions - I was respectful of the business as I didn't want to cause a scene in front of customers in the past & as there was only one other customer in the place, I asked for mngr & he said he's the person, i expl past exp. he then said why they don't substitute which i understood & expl BUT as a customer an option with a prem fee should be given/listed & there is no loss to them - win/win for both the business & customer. When it came down to ordering the actual combo, he proceeded to say the price of the combo as is, incr. $2 and he hasn't changed it yet - when I said you need to charge the advertised price on the screen - he then switched off the screen (it was black) and he said "there". Throughout this time, he was speaking to his coworkers in their language & chuckling. Til this day I cannot believe I was treated this way - they would not dare to spk or do what they did to me, to a male, nor would they do that to anyone of their culture/language as the variance in treatment has been highly evident during past visits. Following this event we NEVER & will not return solely based on lack of respect to customers, dishonesty & principal. Businesses rely on customers in order to thrive & customers deserve respect at minimum! At no point was I asking for a discount but only offering to pay AND on top of that they bump up the listed price on the spot by $2 & say they didn't get to change it in the menu yet - it's a digital screen - and then turning it off was the most disrespectful & humiliating moment - the individual called himself the mngr! A mngr should know the basics of bus. ethics, you haven't changed an advertised price = you can't charge it - scanning code of ethics, which is very apparent now that they have no ethics at all! As a past regular, they always asked for me to put a google review but had reservations due to many customer service observations. Given my last experience, I shared it with family and friends & felt the need to post here for others to know & not be treated in the same disrespectful & humiliating way. With any business, a customer is your primary/sole source of revenue & requires to be treated with respect - basic social & life interactions is to treat others as you expect...

A Disappointing Experience at Silver Spoon – Unprofessional Staff and Poor Customer Service.

I have been a regular customer at Silver Spoon, but after my recent experience, I will no longer be returning.

Today, I called Silver Spoon around 7:40 PM to confirm the availability of Lamb Biryani before placing my order. A staff member assured me that it was available and advised me to place my order online. Trusting this information, I proceeded to place my online order(fully paid) at 7:50 PM, including four Lamb Biryanis and a few other items. Shortly after, I received a confirmation text stating my order would be ready by 8:05 PM.

When I arrived on time, I approached a worker named Amber, who displayed zero professionalism, no work ethic, and an outright rude attitude. Upon asking about my order, he casually responded that they did not have Lamb Biryani. When I explained that I had called beforehand to confirm its availability and had come from far away, his exact response was: “Well, I don’t have it, what now?”

To make matters worse, he then mentioned that Lamb Biryani had been sold out since 5 PM—meaning the staff member I spoke with at 7:40 PM gave me completely false information. At the very least, I expected them to call me back upon receiving my order to notify me that the item was unavailable, but Amber unapologetically dismissed my concern, saying, “We just saw your order, and we don’t do that.”

I was extremely frustrated and disappointed at this level of customer service. When I asked for a refund, Amber’s attitude worsened. Instead of helping resolve the issue, he rudely said, “Oh, you want to talk to someone else now? Go ahead, I won’t help you.” Another coworker stepped in, but to my disbelief, they refused to process a refund or cancel my order, stating that only the owner, Mr. Tanvir, could do so. Apparently, no one in charge was present, and I was told to return the next day to claim my order or take a credit note. This was completely unacceptable—I had paid for an item that wasn’t available, and they refused to provide a proper resolution.

At this point, two other ladies in the store noticed my frustration and came over to speak with me patiently and professionally. They apologized for the inconvenience, which was the only decent part of this experience. At that point, I simply asked for whatever food they had so I could leave. They replaced it with Chicken biryani which I did not want.

To the owner, Mr. Tanvir: Train your employee, Amber, to act professionally and take responsibility when a mistake is made. His behavior was unacceptable, and his dismissive attitude reflects poorly on your business. You have now lost a loyal customer who used to shop here every week.

To anyone ordering online: Do NOT trust what they say over the phone. Call again before pickup to confirm your order is actually available—because their word means nothing.

Finally, I am posting this review because Amber himself told me to do so instead of addressing the issue professionally. I have been to other Silver Spoon locations, and this is by far the worst in...

I recently placed a catering order for 75 people under the Platinum Platter package. While the taste and quality of the food were good, I was extremely disappointed by a major issue with the quantity—particularly the meat portions. I only received enough chicken and lamb for about 35 people each, leaving me significantly short for nearly half my guests. This caused a lot of inconvenience and embarrassment at the event.

I contacted the owner and was told that this 50-50 split is standard practice. However, when I reached out to another branch (Mississauga, Britania) and , they said I should have received chicken and lamb for all 75 people. This contradiction is frustrating and raises serious concerns about consistency and transparency in how orders are fulfilled.

I hope the business takes accountability and addresses this issue properly. A disappointing experience overall due to poor communication and execution on a large, paid order.

What a horrible way to handle such a large order and the audacity to say they are not sorry for this huge mistake. rest aside the humiliation we had to endure!!

Update: Thank you for getting back to me! I did send the full details in the email you provided. I am hoping to get an answer soon. Thank you!

Update 0623: It's been two weeks I've sent them the details in the email they provided and i have not got a response yet! Looks like it's just a show off that they care, but they don't. Please make sure when you place a catering order for your program, otherwise you will meet the same fate as me. WHAT A HORRIBLE...