Red Swan Pizza - Mission — Restaurant in Mission

I ordered $100 worth of pizza for my family to enjoy on Feb 11, 2025. This was the first time ever ordering from here so we thought we would give them a try.... My order was placed at approximately 2:00pm in the afternoon so it was not by any means placed at their peak time. Order was made up of 4 small pizza, 1 individual pizza and an order of pasta so not an overly complicated order either.

At the time of me placing the order I was informed that it would be 45 minutes for the food to arrive (please see picture). Again keep in mind i did not order at peak times.

1 hour after ordering and the pizza not arriving a phone call was placed to the restaurant to see where my order was (they should have called me to tell me the order is going to be extreamly late). Upon speaking with the girl who answered I was informed that the driver was "on the way" with my order however, the girl who answered did not even ask my name or address to check on which order I was talking about..... I live an 8 minute drive from their location.

1.50 hours later and no pizza delivered, no phone call to update up, nothing. It was at this point I called back to cancel my order. After telling the girl I want to cancel my order and I would like a refund I was told "she is on her way" income which i again told her to cancel my order and refund my money as I do not want cold pizza. The lady says "I'll call you right back" and hangs up on me.

2 minutes later I get a call from the drive who says they have arrived. I go down to meet the lady and she informed me "sorry I had to pick my kids up from school"

Absolutely the worst service I have experienced pertaining to pizza companies in Mission. Pizza arrived cold as I thought it would all because their employee had to take my pizza for a ride with her to get her kids from school.

Lost our business and definitely will not be recommending. Get...

Mission has way too many pizza places. I've tried a lot of them but I figured I'd give Red Swan a try for my partner's birthday party. I did an online takeout order for 13 pizzas, and then called them to make sure I had given them enough lead time for me to pick up. They were pleasant and efficient over the phone, and grateful that I'd called to check. Folks, this place is FANTASTIC. The storefront is clean and pleasant. The two owners (I assume) came out to greet me, helped me load the order into the truck, offered me free drinks for the kiddos, and were overall SO pleasant. They have a great 25% off deal right now, and they also told me they give discounts on large orders for corporate/organization events. The pizza was AMAZING. Wonderfully chewy crust with sesame seeds, toppings were plentiful, and it all tasted so fresh and hot. I had 20+ foodie-type guests over who were all equally impressed by the quality! Definitely some converts who will seek out Red Swan from now on over other places. Finally - dietary restrictions were accomodated by Red Swan. I ordered a GF/DF personal pizza for one guest, and he thought it was absolutely delicious. Check...

Just had red swan this evening. I will say the pizza was about average as with the other pizza places in mission. I will say the sesame seeds were a nice touch differentiating it from other places. One issue with the thin crust was that all the toppings would not hold onto the pizza which is sometimes the issue with thin crust pizzas. I would not recommend the boneless wings due to their texture and flavour.

Note: My original review included that items were missed but seeing how they were a new establishment here in mission mistakes are bound to happen early on. I had a phone call with them and they were very considerate about what I had to say. Very...