Sushi TE — Restaurant in Mission

We called for an order and were quoted an hour. I added a couple things on later, and they specifically said "OK, see you at 6:10". The order was not ready until 6:50.

Let me be clear, I am not upset about a 2 hour wait. I'm upset that it took an extra hour that was not communicated. My children were hungry, my husband was waiting for an hour on his birthday for food while all his friends were at our house. Just let us know so we can plan properly.

I called to talk to a manager. Was asked to call an hour later. I called an hour later, at 7:51. I was told again that it was very busy, please call after 8. So.... 9 minutes later. I asked if they would be significantly less busy in 9 minutes and was told "hold on". After a few minutes, I hung up and was called back later. They said that next time we visit we get a free roll.

Once again to be clear, I don't want free stuff. I want to be heard and encourage a change. A night gets away from you in a restraunt sometimes, sure. But it resulted in someone missing an hour of their birthday party as well as kids going hungry because we expected food anytime, it was already so late. Just call me and say "hey! It's 6pm. We said 6:10. Definitely not going to have it by then. Come at 6:45". Communicate with me, don't try to buy me off with a $5 roll next time.

Sushi Te-- you called me after I hung up. You have my phone number, you know who I am. Call me if you want to...

Sushi Te was one of the best Japanese Restaurants in town! I recently (Feb 1 , 2024) went there to order takeout. I ordered many things and it was ready right away. I thought it was odd because there was only one chef and the waitress there. When I got home I knew why. All the rolls were cold like they were refrigerated and pre made. They all fell apart and weren’t sealed properly. The Philadelphia roll had NO smoked salmon only the worst imitation crab. Agedashi Tofu tasted like the panko crumbs were stale and not crispy at all. The rolls were awful and had the opposite ingredients that should be in there. The gyoza was burnt. To be honest, everything tasted like it was pre cooked and they microwaved everything. It was the worst food I have ever had! The chicken teriyaki was terrible too! It was NOT teriyaki sauce but tasted really bad. The chicken didn’t taste like chicken. My husband couldn’t eat it. NOT worth the money. This restaurant has new owners and it’s not the same atmosphere as it was before. Nothing was made fresh. The food was disgusting. Would NOT...

The place had four tables being used, very slow relatively. We waited about five minutes to have our order taken, ten more minutes to get our tea and miso soup. Then we watched dozens of skip the dishes and pick up orders, mostly skip the dishes, being filled and taken. We waited almost 50 minutes to get our four sushi rolls. Fifty minutes, while a dozen skip orders went out the door. When our food came, it seemed like it was made quickly, without care. This business needs to sit down and consider its business model. They received zero tip from us tonight, which I never, ever do. We didn’t even get plates to put our sushi on, nor did anyone come by to ask us how it was, or if we needed anything, then we had to go get her to have a box for our leftovers and again to get her to bring the bill. In total we spent an hour and forty five minutes in that restaurant to eat four sushi rolls and a bowl of mediocre miso soup. No, never again. Vote with your...