I am absolutely horrified by this place. BarBurrito used to be my favourite burrito spot. Recently I’ve had 2 terrible experiences at this location. A few months ago, I was disgusted when I pulled a Kalava bracelet (thin red string-like bracelet) out of my burrito with my teeth. Gagging, I returned to the store and gave it back to them asking for a refund. I was told that a refund would not be possible, and they offered to remake my burrito. I told them no because I was completely disgusted and requested some Oreo churros to bring home to my daughter instead. She told me that the equivalent of my burrito would equate to two individual churros.
Today, my boyfriend found a bone in his jerk chicken burrito (which tasted more like Indian spices than jerk). I notified the individual working there. He simply apologized and took the piece of bone. He said “that’s weird… there’s no bones in our chicken” and said he was sorry. No offer for replacement or refund. The bone was small, snapped in half and very sharp. It looked smaller than a chicken bone… mouse maybe? Absolutely disgusting.
I’ve returned to BarBurrito as they are one of the few burrito spots that offer gluten free options for me. Over the years, the quality of food and service has diminished drastically. My burrito was not properly wrapped tonight, and fell apart instantly, for which I was provided a bowl, fork and knife to finish eating. Followed by my boyfriend finding a bone in his burrito.
My family and I will NOT be back. EVER. So disappointing. Social media will be hearing bout this - location included.
Bring back Starbucks. Get rid of...
Read moreI visited the BarBurrito South Common location and was extremely disappointed with the experience. The portions were unreasonably small—so much so that I could see the bottom of the bowl. For spending $18, I expected a proper serving, but instead received a bowl so empty it barely resembled a full meal. When I asked for extra sauce, the staff member told me she could only provide a limited amount, despite the clear lack of contents which you can clearly see in the photo.
What really stood out was how absurdly stingy they were with ingredients—you'd think things like lettuce, rice, or sauce would be added generously, but even those were barely included. Most shocking of all, they literally only put two pieces of jalapeño in each of my burrito and burrito bowl—so few that they aren’t even visible in the photo I took. I had also asked for the Jerk Chicken on one item and the Spicy Chicken on the other, both chickens were the exact same completely devoid of any seasoning or flavor white chicken.
The staff were dismissive, and it’s clear this location is drastically cutting corners in a way that reflects poorly on the brand. This is not consistent with the quality or service I’ve experienced at other BarBurrito locations. I strongly recommend avoiding this location entirely.
It is also clear that the management does not care for the reviews as they copy past the same reply to almost every piece of...
Read moreAs you know that my reviews wherever I give and get more than 16 million views and because of I try to help local businesses and try to help the local businesses and this was my first really bad experience I have I have to go to Washington very quick I wasn't situation where I cannot hold so there was old lady she start trying to me like my grandma and try to telling me you are not allowed to do this this is only for customer Go ahead and she was like very bad manner she was treating me and I feel so bad on that and I definitely recommend that the amendment should take look after her how she behaving so please make sure the customer maybe in some really bad situation so she should be respectfully treat everybody and she tried to be like a dictating every single thing to me so I feel so bad about that I never recommend that and this lady she was doing really bad so please look after your staff and tell them and I even try to speak in their mother tongue as well she don't want to do that so I explain her right I'm in bad situation so please to management look after this lady she's working on this location she's the oldest one one of the three women's working up...
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