Baskin Robbins — Restaurant in Mississauga

I had the unfortunate pleasure of dealing with the manager of this franchise/ location this afternoon, albeit I did not know this at the time and only found out when I called back to speak with a manager.

When I walked in, I was the only one in the store and was the only one the entire time I interacted with this person. Jaz was on the phone. I waited while she continued being on the phone. She approached me while still on the phone. The conversation was not customer related. While still on her call she inquired as to how she could help.

My request was simple, four gift cards with its correlated gift receipts so that their receivers would not have any issues using them. She was still on her phone call as this was happening and at some point during the process of fulfilling my request she ended her call.

She handed me my gift cards, receipts and order of ice cream. I asked her if she could help me match receipt to card and or advise me on how I could identify receipt to card. She did not know and asked for it all back again. She handed to all back to me a few seconds later, telling me in a very rude tone, it’s on there and I should do it myself without actually offering any instruction on where exactly it was listed. This was done abruptly and disrespectfully, while I was still polite /respectful and if anything, just confused and seeking assistance.

Never the less, I took a few minutes to figure it out myself as she had walked away at this point and started slamming the ice cream shutters down. I wish that was the end of my interaction with her, but sadly one gift card had no gift receipt with it and so I asked her if she could hand me it or had it fallen on her side of the counter , to which she replied with she forgot to process it. I asked her if she could help me rectify this and while she did not apologize for her mistake, she told me “she could not do anything”, and to give the person the complete receipt rather than the gift receipt.

I reminded her that the complete receipt had other items and would not work as this was a gift card going to someone else. She repeated her statement about not being able to do anything. I then asked her if she could refund me and reissue a gift card with a gift receipt. She said “no”, but then said she would speak with her manager (she is the manager and does not report to anyone higher than her. Confirmed with the employee I spoke with). She comes over while on the phone, gestures for the gift card, which I hand over and then returns it back with a slip of paper that states balance left on card. She then says “that’s all I can do” and walks away towards the side/ back, slamming things as she walked in that direction.

At this point, I just wanted to get out of there. For a manager to behave in such a disrespectful non customer service way is appalling. Is this the type of customer service you expect your employees to mirror? Jaz, you were treated with respect, politeness and kindness from my end. Please hold yourself accountable for your...

Baskin Robbins never fails to impress with their mouthwatering ice cream treats! Every visit to their store is a delightful experience. The variety of flavors they offer is simply amazing, and each scoop is bursting with rich, creamy goodness.

The staff at Baskin Robbins is always friendly and welcoming. They provide excellent service with a smile, making the entire visit a pleasure. The ice cream artists are knowledgeable about their products and are happy to offer recommendations or answer any questions.

The quality of Baskin Robbins' ice cream is top-notch. The flavors are incredibly delicious and always satisfy my cravings. Whether it's a classic like chocolate or a unique specialty flavor, Baskin Robbins never disappoints.

If you're looking for a place to indulge in heavenly ice cream, look no further than Baskin Robbins. Their exceptional flavors and friendly service deserve a well-deserved 5-star rating!

Thank you, Baskin Robbins, for consistently delivering outstanding ice cream...

DO NOT BUY GIFT CARD FROM THIS LOCATION !!!!!! Period. They scam people and will give you a gift card with no money, hoping that the friend you give it to will not tell you because it is so embarrassing to give someone an empty gift card!!!!!!

I purchased a gift card at this location as a birthday gift for my friend. And when she used it, there was no money in it, I kept the receipt when I purchased it, and went back the store. I was initially brushed off and told to come back in a week, and when I did, I was told that the gift card wasn’t purchased at their location. Refusing to give me my money back. So I got scammed paying real money for a gift card with no money, and unable to get my money back even with the actual receipt. I started to read reviews and found that there are similar situation when staff at this location are being dishonest! I hope that to you are ashamed of yourself for scamming people who just want a...