Jade Dim Sum — Restaurant in Mississauga

I finally found a dim sum place where I can stuff my face without the guilt of spending all my money! I noticed this restaurant as I was driving to Etobicoke from Mississauga, and the name 'Dim Sum' immediately got me googling for its menu. Once I realized how affordable it is compared to the other dim sum restaurants that I've tried, it was a must-go. We went Saturday night, and surprisingly it was pretty empty, with only one table occupied. The menu had many options, along with a separate menu containing non-dim sum items. I immediately noticed that they lacked vegetarian options, where I think they had around 5 vegetarian dishes max. The decor of the restaurant was lacking any effort. Every table had the menus already placed, along with a separate sheet which you are required to mark to let them know which and how many dim sums you want. Service was good and we were immediately served tea without even asking. each serving of dim sum, which consists of 3 to 4 pieces, cost somewhere between $2 to $4, which is an amazing price. The food took the right amount of time to be served (not too short, indicating food that isn't fresh, or not too long). All the dishes were steaming hot and really satisfying. However, I did unintentionally order only shrimp options, while my buddy tried a variety. So from my experience, even though my 5 dishes contained shrimp, they all seemed to taste the same, despite them having different ingredients. I know the concept of these restaurants is to share each plate with everyone on the table, but I had preferences that were different from my friends, which is why we ordered separately. So, I cant speak for him, but he seemed to enjoy his choices, especially this glutinous rice roll stuffed with chicken. By the end we were extremely stuffed and the bill was yet reasonable. One thing to note is that they charge you for the tea, even though you don't order it. After confronting this to the server, he went to another lady and they said something in their language, after which they started to laugh. I assume they get this issue often. Later on the server came back and explained to us that it is customary for all dim sum restaurants to serve tea and that you're not only paying for the tea, but also everything you used, such as the table, chop sticks, plates, etc. A different concept, but I just went with it, since it was only 60cents extra. So overall, I enjoyed this restaurant and will definitely return when I get the cravings. Maybe next time order something other than shrimp. If you want the best dim sum in the GTA, I would recommend Mothers Dumplings in Toronto, but get ready to pay a hell a lot more. But if you want something affordable then Jade Dim Sum is a...

Customer service is terrible. The middle aged woman named Cindy harassed me by screaming at the top of her lungs making accusations I didn't pay when I did. It went through after my debit being rejected a couple times. Paid both in cash and debit. The total was 32. I paid 23 and the rest in cash when I looked up the rest of my funds left on the card. She had zero patience and lost the receipt that did get approved. I understand I made a mistake in not checking first, but I needed to stay at a place with my nephew to kill time as the walk in doctor wasn't available until 2 hours later and made the mistake of assuming I had a little more than 30 left on my debit. (Doesn't matter I had cash with us anyway even if I made that small mistake )

When I tried explaining it to her she went on a tangent threatening and screaming. Did not even let me take back my phone when I showed evidence of the transaction under their name on the same date!

She pulled my nephew and I aside to sit with her at another table so she could confirm with the bank if it really did go through. She found out it did and I was telling the truth. No apology no remorse no nothing.

If I didn't have to see a the doctor within the next 40 mins across the street and my nephew wasn't with me I wouldn't have been so patient. After the appointment I Gladly went back to complain with two goals in mind. Her apology and her name. Remained calm and went straight to the point all she came up with was broken English and unreasonable excuses.

I feel that even though I accomplished those two goals , I might confront the manager to file a complaint. Otherwise this google review exposing her name and letting everyone else I know about my awful experience which made them turned off from going there is enough for me.

Never going back and I hope they lose business. I'm not surprised of them demanding tips. She didn't even give me back change , gave them 0 tips. They can keep the dirty extra cents, it's all a reflection of their character and not mine. Update I called them asking to speak to the manager they hung up on me 3 times. I filed a complaint against them for potential fraud and scamming behavior. She kept on saying Cindy apologized already only because I had to insist her for it. She was still rude. I wanted to speak to their manager but if the one hanging up on me is their manager, they shouldn't be allowed to be one.

I wanted to ask if there was any way they could have reprinted the receipt instead of harassing me the way she did. (I just found out they could have done that) to prevent future happenings like this in different places....

I normally like coming here because it reminds me of the qaint cantonese dim sum experience minus the older ladies pushing the carts. This was probably our 5th - 6th time here with a handful of random stops to purchase some frozen HarGar for home.

We had a bill that came up to $55 (post tax and $3 tea) and fully intended to leave a tip. My mother wanted to handle the payment with $100 bill. There was no attitude really given at this moment by the cashier until she realized that I had grabbed a bag of dumplings intending to pay with the change from the $100. The cashier was doing mental math after the $27.50 for the dumplings and was still fine at this point. Then my family indicated they wanted a bag of frozen sticky rice and custard bun ($6x2) the cashiers mental math dawned on her and realized the remaining change was $5.5 - it was at this point the cashier became aggressive and demanded we give 15% as "this is Canada and it is Mandatory". I proceeded to explain - no, a tip is customary but not mandatory and is dependent on service.

My wife (who speaks Mandarin and not cantonese) proceeds to try and speak to the cashier in Mandarin to figure out what was wrong. The cashier then proceeds to proclaim she doesn't speak Mandarin (she does, I've heard her before), demand 15% tip and then tells my wife that "this is Canada and not China"...which I found ironic given the Guangdong accent.

The funny thing is, I had a $5 bill in hand ready to add to the change had this cashier been patient and not assume the remaining change from the $100 was the tip. I really hope this restaurant owner educates this woman- I spent almost an equal amount on additional frozen food items that benefits the store, but this cashier was worried about their tip more than the additional items I was buying. The look on the cashiers' faces each additional frozen item we wanted to purchase was extremely telling. Eventually, she threw the platter with the change back at us and said she didn't want our money...(Then why did you demand a larger tip?)

Needless to say, I wish this restaurant would apologize for:

1. Trying to force a 15% tip
2. Yelling at my mother
3. Yelling at my wife
4. Overall rudeness with the change platter
5. Prejudice towards different subsets of asians. She was clearly prejudiced against my wife because she didn't speak...