Kolachi Inn — Restaurant in Mississauga

recently had a disappointing experience with the customer service at a restaurant owned by Nishat, where the service was subpar, and the owner appeared to lack effective communication skills when addressing customer complaints. When I brought to his attention that there was a cockroach in the Nihari, he responded in a disrespectful manner, which was unacceptable. Previously, the Restaurant had provided satisfactory service, but it seems that they are no longer prioritizing customer satisfaction. I expect a certain standard of service, particularly in a country that values honesty and respect. I was surprised that the owner would be dishonest over a relatively small amount of money, and I believe that this person should adapt to the cultural norms of their new country, a country where people value truthfulness and kindness towards others. I was surprised that the owner (Nishat) would be dishonest over a relatively small amount of money, and I believe that Nishat should adapt to the cultural norms of their new country, a country where people value truthfulness and kindness towards others. I will be evaluating the situation, and I had a witness with me when I experienced the poor service, and I will ensure that I share my experience with others, including the fact that they omitted items from my order and charged me extra, several times and if you are honest, upload your recording of what you did to me that day, which can be utilized to verify the facts. I am disappointed in the manner in which I was treated, and I believe that the owner's (Nishat) behavior was unacceptable, especially considering the amount of money involved. The owner's behavior was not characteristic of a gentleman, and I believe that they do not deserve my business or the business of others in the community. I will ensure that I share my experience with others, and I hope that they will take their business elsewhere, to restaurants that serve good food and provide better service and quality.

Your unprofessional behavior publicly making false accusations, disrespecting me in front of my friend during my visit, and using hostile language over the phone has deeply disappointed me. Instead of addressing concerns respectfully, you’ve chosen to escalate this with lies and personal attacks. I was insulted in front of others during my visit, which contradicts your claim of polite reminders. Your behavior during our phone call were unacceptable and unprovoked and very disrespectful . I urge potential customers to consider how this business handles feedback and treats patrons. For transparency, I’ve reported this behavior to Google and encourage others to read all reviews carefully

I will report this defamation to Google and seek further action to protect...

I recently had the pleasure of hosting my daughter's much-awaited birthday party at Kolachi Inn, and I cannot express enough how delighted we were with the overall experience. From the scrumptious food to the exceptional service, our time spent there was nothing short of magical.

Let me begin by commending the delectable cuisine at Kolachi Inn. The menu offered an array of mouthwatering options that catered to every palate. The quality of the food was exceptional, and each dish was prepared with evident expertise and passion. Whether it was the aromatic biryanis, the tender and succulent kebabs every bite was an explosion of flavors. The presentation of the dishes was impeccable, displaying the chef's dedication to creating culinary masterpieces.

What truly set Kolachi Inn apart was the outstanding service we received throughout the celebration. The staff members were attentive, warm, and went above and beyond to ensure that every guest felt welcome and well taken care of. From the moment we stepped through the door until the very end, their genuine smiles and willingness to assist made us feel like valued guests. The servers were prompt in attending to our requests, and their knowledge of the menu was impressive, guiding us through the options and making excellent recommendations.

The ambiance of Kolachi Inn was another highlight of our experience. The restaurant's interior was tastefully designed, creating an inviting and cozy atmosphere. The seating arrangement was spacious, allowing our guests to socialize comfortably. The attention to detail was evident in the beautiful table settings and elegant decorations, which added an extra touch of charm to the celebration.

Additionally, I would like to commend the management and staff for their flexibility and accommodation. They seamlessly handled the arrangements for our party, ensuring that everything ran smoothly. They were attentive to our specific requirements and made sure that every aspect of the celebration was executed flawlessly. It was evident that they genuinely cared about creating memorable experiences for their customers.

In conclusion, I wholeheartedly recommend Kolachi Inn as a premier dining destination and a remarkable venue for any special occasion. The food is a gastronomic delight, the service is impeccable, and the ambiance is enchanting. My daughter's birthday party was an unforgettable experience, thanks to the outstanding team at Kolachi Inn. We left with cherished memories and a desire to return for more...

If you are going there for Ramadan deal, please don’t

If there was something less than one star, I would give that negative star to this restaurant. We saw the iftar buffet adv it didn’t say online that you need any reservation but we still called 3 pm to 4 pm to try to book one and get our seats reserved. However we went to the restaurant at 7 pm half an hour before the iftar. The owner was a Pakistani guy who yelled at us that you cannot sit here because you didn’t deserve and I told him I called you multiple time and then he told us to leave, however he just arranged two seats for us. Now it was time for the food.

THE WORST PART IS JUST STARTING.

We broke our fast at 7:25 with the dates and ruh afzah which was served at our tables. However, 10 minutes later they was still no food available. no appetisers no food at all. it felt like they were not prepared at all. finally we got appetisers which were cold, and portions were so small. four people took food and it was finished. And it took another 10 minutes to refill it. Imagine fasting all day and everyone there has to wait almost 25 minutes to just get something to eat. appetisers were cold literally too less in portion for the amount of people who are waiting for them. Motor people were looking forward for food and then finally the food arrived trust me it was not for almost 30 to 40 people in that hall. That food would only fit five people and yes again couple of people take food and it’s gone. Me and my friend stood there 10 minutes for them to refill it up so we could eat something.

The restaurant was nasty , they didn’t had enough cutlery, the glasses were not washed properly, the food tasted good but it was not enough, they were not prepared enough, but my experience was disgusting. There is not even enough cutlery to take your food from the containers. Nan and rice served cold. And they didn’t even put all the food items that were shown in the menu. The chicken seems so old that I didn’t even eat it it was dry and look like it was cooked very long. I’m amazed if you’re taking 10 minutes to refill the food and the food is still cold how do you...