Kwality Grand Indian Buffet — Restaurant in Mississauga

Where can I start we first called to check if the place was halal and how much it was they employee told us for Sunday it was EXPLICITLY 24.99 and kids were half off so we drive from Oshawa and arrive to the restaurant (when I say we I mean 9 adults and 3 kids) we eat and we then get ready to pay we then are told the total was over 500$ when it should have been around 300$ we confront the waitress about this and tell them about our call with the employee which she booked us for SUNDAY NIGHT at 24.99 the assistant manager then comes over and tells us that deal is only for Tuesday but we were never informed of that we only saw 24.99 on the TikTok video and confirmed over the phone which we then thought the price was real, the situation then escalates a lot with the assistant manager being completely unhelpful and still refusing to make it right we ask for the bill to see what we were charged for and we see extra water bottle charges that we were never informed of, an OUTRAGEOUS 60$ tip placed automatically. We then start talking with the owner as we simply can’t pay that much money, the owner then admits that even if it was the restaurants fault they still wouldn’t make it right, an argument breaks out and the 2 owners say a lot of rude insults about us and our culture and people and religion and assume we are trying to get free food when we clearly have a video of our entire group saying we are willing to PAY just not pay that outrageous amount then most of our group goes and sits in their cars and only the host of our group stays behinds and talks then out of nowhere one of the owners barges out the door and takes videos of all the license plates of the cars Young children in the car scared, she pushes us and keeps trying to take videos and doesn’t even care If she’s touching us or not, or scaring the children in the car, the police are Then called and the restaurant told us to leave before the police got arrive. Please do not waste your time coming here as they are really rude. The food was not worth the price at all...

We had a party on aug 2nd First of all, they called us 2 weeks ago our party to change the party room because they said they had glitch in there system and couldnt see that the north room was already booked and we agreed with them on some conditions because they were not managing with us and we had all decorations and invitations sent according to the room already. Secondly, we asked them about sound system they said if you want you can bring your own speaker and we did and we were dancing and partying and after every 5-10 mins they were coming in to tell us to lower the sound, why would we do that we paid them to have fun and party over there. If they think other customers are having problems they should build proper doors for party rooms which we asked them if they have any curtains or doors while we our having our event there but they were like no one will disturb you. Third, there service was not good at all they told us to leave our used plates on tables and they were there for so long no one came to pick them up. They told us that there will be water jugs on every table but they were coming in after 20-30 mins to pour water in glasses no jugs on table They told us there will be seperate table in party rooms for coke and diet coke and we had to remind them that we had booking for drinks too. They didnt have good service they did not have a wifi service whatever we were asking for, they were like im sorry we cant help with it. It was not a good experience and will not recommend this place for party. I usually dont put any reviews but it was my baby shower they promised alot of things but couldn’t fulfill. The ground staff was great, the delays were there because may be they were overworked or you guys are understaffed but the supervisor of our party was not helpful at all i hope some things our improved. She is the one who booked us for that day and couldnt check if that room was booked or not. We almost paid more than 2k offcourse not for...

We came here as a family of 7 around 9:45 pm for the buffet, and this was by far one of the most pathetic dining experiences we’ve ever had.

When we arrived, most of the buffet trays were already EMPTY. Staff told us food would only be brought “on request.” There was no last call, no communication about closing times, and with two kids at the table, we were still eating when a server rudely slammed the bill down before we were even finished. That level of disrespect is unbelievable.

When we went back for the main course, EVERYTHING was already shut down. Jhanvi casually told us the chefs had already gone home when we requested for main course. Let that sink in — they charged us full buffet price, but the kitchen was basically closed. Another staff member, Manisha, brought out a single curry with naan and then asked if we wanted anything else. When we did, Jhanvi came back and scolded us that we “shouldn’t have asked” because the chef had left. Absolutely unprofessional, insulting, and completely unacceptable.

The supervisor’s excuse was that they “thought we were informed” about closing times. That is a pathetic attempt to cover up their own negligence. By then, most of the food was gone, our dinner was ruined, and we were stuck paying for a buffet that DID NOT EXIST.

Finally, the manager, Gurvinder, showed up with an apology but REFUSED a refund. Instead, she tried to patch things up with takeout (how convenient the chef suddenly exists when it comes to takeout but not when serving paying customers at the table). After much arguing, we were given a gift card — as if we’d ever waste more time and money coming back here.

This place is a scam. Horrible service, zero communication, and staff who clearly don’t respect their customers. We came expecting a family dinner and left frustrated, cheated, and disgusted.

I strongly request the management to reach out and process a refund...