Mazaj lounge — Restaurant in Mississauga

My worst experience at Mazaj today. Have been regular customer for over a year, and noticed that their service keeps getting worst. Today when we came in first no one came to take order for 15 mins. We came in at a no rush hour time 7pm, and there were several servers around.

Then the owner/ manager took the order and we showed our disappointment to him about the service. He apologied and served us. However after the dinner when we ordered the Hookah, the hookah didnt came in for 20 mins. We talked to one server, who sent another server (in charge of our section) to our table who said he doesn't know that we ordered hookah. I told him I have ordered with your owner and he is like I dot know. So I got up from chair and asked him to come with me so that I can connect him to the onwer/manager regarding my order.

The owner/manager said sorry and the hookah is on the house. And I told him I don't want free stuff. I just want to be served on time. The hookah came in the next two minutes. However, the server ( incharge of our section) told me not to talk to him like this.

This was the final nail in the coffin for the mazaj. I was complaining to him about the service and the delays, whereas the server was talking it personal. So we just walked out!

Recommendations to the owner/ manager--please train your staff correctly and ask them not to take it personal when a customer complains about the service. Additionally, have proper communication between the servers. It is not the job of yiur customer to explain the order to three...

My girls and I went to mazaj and received the most awful customer service experience ever. We asked to sit in the lounge area which was completely empty. In fact mazaj was not busy at all, we were given 2-3 different options to choose from for our seating.

We asked to be seated In the booth that is for 4 people once it's free, the tall Arabic looking bald guy very rudely said "NO not available". the lounge area where the couches are had 2 people seated on a 6 seat couch .. ofcourse the bald guy probably was relatives with those people that is why he gave them the lounge and rudely said no to us.

Our server said he will get us a booth that seats four people, we decided to wait to order food until we are seated in the booth, server asked us to follow him to the booth and he will bring our sheesha as soon as all 4 of us girls got up to go to the booth the bald guy comes up and says no can't give it to u

We immediately paid for the sheesha and left mazaj, such a HORRIBLE experience.

If you are reading this I would recommend to go to haze sheesha lounge instead, the customer service is amazing, the sheesha is WAY better. Sheesha is $5 more than mazaj but trust me u feel a huge difference. We went to haze right after ordered delicious gourmet food prepared by their amazing chefs and the sheesha was 100 times better it didnt give that scratchy feeling in your throat like mazajs sheesha does.

If you want sheesha go to haze. Don't go to baldy mans mazaj unless u want horrific...

Today, I decided to give Mazaj another try, and I was really pleased. I was a little hesitant to go after my previous negative experience, but everything had completely changed. The new manager, Mr. Elayan, was especially helpful, kind, and hospitable. He welcomed us warmly and was constantly attentive. The service was fast, and the food wasn't great, but the desserts were very fresh and delicious. The kunefe was especially wonderful; I highly recommend it. The atmosphere was much more welcoming, comfortable, and peaceful. I can confidently say that now it's a place where everyone can come and have a good time.

This was a truly disgusting experience for me. While the Milton branch is great, the manager at this branch didn't welcome me and my friends at all. He gave us strange looks, as if he were chasing us, and I ordered a waffle. It took 34 minutes to arrive, even though it wasn't crowded. The batter was so hard and had sauce on top that it didn't taste very good. It was supposed to have fruit on top, but I wasn't happy with it at all. I normally enjoy massage therapy, but today was a terrible experience for me. My advice: don't go to that establishment when the manager has white hair, because you'll be met with intimidating stares. You won't feel...