Mr. Sub — Restaurant in Mississauga

Lack of customer service is the only thing I could say about my experience there. First and last time I go there to purchase a sub. Unfortunately choose to order online my sub's prior to show at the location. That was my first Unfortunate mistake that evening , second was choosing this Mr.Sub location to order my food at and this is where it gets interesting. Not is online order process a recently a new thing for MR.SUB . Talk being behind on the times . But apparently none of the store staff have been trained to process online orders. Went into this location with my online order confirmation receipt showing my exact order and that I had already paid inadvance for my food through the app. To about 15 minutes which was more than enough time for store staff to have prepared my two sub's that I had more 15 minutes prior to showing up in person to pickup the sub's in question. Only arrive at the store location walk in to pickup the food in question. With no other customer in the store presently at that time. Walk up to front ask if my order was ready to pickup. With an response from only worker in the store. To say what order . I said placed a online order about 15 minutes ago and I'm hear to pickup it now . To get response from the only work there that evening, said what we don't take online orders. So show her email confirmation of my order at that Location for pickup placed about 20 minutes ago already and that it was already paid for online...

I wish i can give them a Zero. I made an order and my entire order was wrong. From using the wrong bread to putting on toppings i didnt even ask for. I called the place and the manager was rude, gave me a fake name and hung up on me. At first i thought maybe the person who made my order had issues with english but this person was very fluent. It clearly goes to show you that they dont care to make orders correctly and on top of that when there is a complaint they ignore it. Unprofessional and disgusting. If the owner does read this, do yourself a favour and employ proper employees and not people who dont...

Walked in at 1230pm. Opened at 1030am. Ordered a meatball sub. Meatballs were placed from one container into another from the fridge. They stuck the meatballs in a microwave for two minutes and continued to prepare the sub. The meatballs were cold and sauce was hot so it came off the meat. Didn't sit well at all so went back in to throw out 3/4 of the sub. I proceeded to tell them how disgusting it was. No apologies from all 3 members of the staff or the owner. Won't be going back to...