Pizza Nova — Restaurant in Mississauga

Hey family,

Here’s my honest review of my many visits to Pizza Nova located at 3417 Derry Rd E, Malton ON,. I’ve made many visits to this location and I wanted to share my personal experiences with you below:

Location: 1 star So this is where this location wins with no other Pizza Novas close by. Yes there are plenty of Pizza options but this location serves the community at the very busy intersection of Derry & Gorway. The plaza has many entrances and there is plenty of free parking.

Staffing: 1 star When you enter the business and depending how busy it is you may be greeted right away or it sometimes takes a couple of minutes for them to serve you as they are always busy. I’ve been reading some of the complaints of other reviewers but have had nothing but a positive experience. The owners are nice and sometimes serve the guests. No complaints here on staffing.

Food: 1 star This location always serves fresh, hot and nicely prepared pizzas. Drinks are also available for purchase. All of your favourite Pizza Nova dishes are served here and Pizza Nova continues to be one of my favourite “fast food” pizza chains out there.

Service: 1 star If you call ahead and order there is usually never an issue with the service. Walk-ins are always welcome and we usually leave within 15-20 minutes of picking up a walk-in special. I’ve visited this location almost 20+ times and only had an issue once, which was an understandable “mess up”. I did notice though one time it was very busy and they struggled to keep up with orders. It’s worth mentioning a few customers were upset but I will give them the full star for this rating.

Wow factor: 0 stars The store itself needs a little TLC, especially the tomato can facade wall. It’s looking a little sun dried and weathered. The owners have a unique opportunity here as there aren't many locations nearby so this could be an opportunity for them to create a little bit of a unique dine-in experience to create that wow-factor. As of now, there isn’t one except the fact that it’s the only location in the area.

All in all, this Pizza Nova location has a ton of potential to do some fun things. I give this location a 4 out of 5...

First time ordering from this store and it It will be the last time. Worst customer service ever. The franchise owner didn’t even know the product that she was selling. We’re asking her about a new product that she had up on the wall and asked what kind of meat it was. She didn’t even know what it was and said to us I don’t know, it’s some kind of meat. My wife asked for some hot sauce and she turned around to my wife and said I don’t have any containers So my wife asked if she could put some on the plate and the owner said that she doesn’t wanna put it on the plate because it’s too expensive and she might put too much on it. Other customers that where there had issues with her as well. Also she was out of several items/toppings that we asked for.. Maybe pizza nova head office should have a course on how to properly deal with customers and lessons on good customer service. She was very rude to each customer that walked in as well as to her...

Usually I have a pleasant experience but I cannot forgive nor forget a recent order I placed through Skip the Dishes. On my way home, I decided to order Pizza so it would arrive once I got home. I placed the order and the order was canceled as it was timed out. Fine, not a problem, I choose another restaurant to order from. Once I got home, I received a call from the restaurant accusing me of taking the order and not paying. I explained that there was no order at the door. She argued with me and even the delivery driver was yelling too. I tried to tell both of them that no order went through, that I wasn't charged and I did not receive an order. She then continues to yell at me over the phone and tells me that I am a terrible person and that I am a liar. This is absolutely disgusting behavior and I will NEVER EVER order from this place again. SHAME ON YOU!! Zero Stars!!!!! Get it together...