Puratos Canada Inc — Restaurant in Mississauga

Date & Time: Tuesday, April 8, 2025 at 9:20 AM Location: Shipping Department – Front Desk Individual Involved: Lady named Ankita

As a professional commercial driver, I understand and respect each facility’s policy and always do my part to follow procedures. However, today I had a very disappointing experience at the shipping department. The lady at the front desk, ANKITA, displayed a complete lack of basic manners and professionalism in her interaction.

While commercial drivers like myself are often expected to wait or adapt when a load isn’t ready—which is completely understandable—the same level of respect and understanding should be shown in return. It’s unacceptable for someone in a customer-facing role to behave rudely, especially when dealing with people who are simply doing their jobs.

This kind of behavior reflects poorly on the shipper, and I sincerely hope it is addressed. Based on this experience alone, I wouldn’t even give a single star...

Lady in the shipping office seems not to like interacting with drivers. I was trying to be very polite, I asked to place a single pallet in front of the trailer for weigh reasons. It didn’t happend. The single was at the back. My company had to cross dock the load to be legal. On top of it you have to give your truck keys for safety reason ( a good thing) but I realised that I locked my truck. So I waited for 10 minutes because the lady was on the phone ignoring me just so I can get my keys to unclock the truck and wait in the cab. At the end no thank you, no goodbye. Well. I will try to...

worst place for delivery, came for deliver full load, at first look like first come first serve location. 1 truck was waiting in front of me. went to office for check-in lady told me to back in to door 1 as other guy was waiting for other dock when try to back to the dock, someone else got the dock, when told the lady she told me to wait again, and than put other one on dock before me. can't stand on her own words , worst system

No a good system, change it If delivering , back up to door 1, chock wheels than go inside with papers...