Bloom Mississauga, Tapestry Collection by Hilton — Hotel in Mississauga

Terrible Terrible Customer Experience!!!!

Beautiful hotel, majority of the staff are polite & helpful. The House Keeping Team are polite & welcoming.

Thank you Tishana from housekeeping for your hard work & also for requesting to get a microwave in my room with the housekeeping Supervisor when you noticed I was a long-term guest. They both worked together & setup the microwave within less than 30 minutes. My Room was cleaned every day & Tishana always had a smile that lit up the room while she worked.

Unfortunately I had a terrible customer experience as a long-term guest Sep 19th - Oct 03rd with Front desk Guest Service SAHIL & Director of Sales Kapil.

I made it very clear to SAHIL & Kapil when I checked in on Sept 19th that I only wanted my Corporate cash back MC billed at the end of my stay & my PC MC was only for the authorizion. I was advised this was okay & it would not be a problem by Kapil.

At this point Kapil or SAHIL should have informed me that on the 7th day of my stay the authorization will release & the card held for authoriztion would be billed. The inconvenience, stress & turmoil this has caused me is unexplainable.

On September 27th the incorrect Credit Card my PC MC was billed the full amount $3863. 61 of my stay without my permission.

Tuesday September 19th when I came in person to the front desk I first spoke with Sahil (guest services) inquired about a flat rate for a long term stay. The rate he offered wasn't to my liking, I requested to speak with someone else - he suggested the sales manager Kapil.

I advised Kapil my stay would be September 19th- October 3rd. When it came time to authorize a card I informed him & Sahil that I would like to authorize my PC MC only and didn't want any charges on this card and I would provide a different CC to be charged for my long-term stay upon checkout at the front desk.

I requested one entire charge to my Corporate cashback MC CC and you said "sure no problem", I was adamant I wanted no actual charges on that first PC MC- which was only presented for a authorization hold. At this point you said "absolutely not, we will not charge your card without permission...when you checkout come downstairs and use the CC you want".

At that point you should've informed me of this 'policy' of the authorization hold releasing and posting as the full amount on the 7th day to the wrong credit card.

For someone to stay multiple weeks on a long term stay beyond 7 days when the supposed auth expires and posts - they MUST be told. I did not give permission for this, nor was I told by you or anyone else tell me that even though reserved for 15 nights I will be charged in full on the 7th to a card that I did not agree to.

I'm extremely inconvenienced and in distress as it was a Saturday plus long weekend and these charges apparently can not be dealt with on the weekend?

Will not return to this Hotel after this horrible customer experience.

Duty Manager Nav did apologize & was polite & patient.

SAHIL from Guest Services was rude, abrupt, unempathetic & disregarded my concerns, he actually was smirking/laughing when I expressed how frustrated I was.

Kapil called me a lyer and said the conversation we had didn't happen via email communications.

I have all the email communications between Kapil and I.

The General Manager was also CC'd on the emails and neither of them have apologized for the inconvenience caused.

The Director of Sales Kapil told me I was a lyer via email communications, the owner of this hotel should explain to him the importance of Customer Experience.

Do not recommend this hotel, long-term guests should be advised that the Credit card provided at Checkin will be billed the full amount of their stay after 7 days. It's an automated ...

When staying in a hotel with a room rate around CAD 150 per night, guests often expect a certain level of comfort and convenience, which includes effective lighting control and proper room darkening. However, several issues can arise, such as problematic lighting, ineffective voice control systems, and curtains that fail to block out light completely, all of which can lead to a less satisfying stay. One common issue is inadequate lighting or poorly designed lighting systems. Some hotel rooms may have overly dim or excessively bright lighting without options for adjustment, which can cause discomfort. Dimly lit rooms can make it difficult for guests to read or work comfortably, while excessively bright rooms may disrupt the relaxing atmosphere one expects in a hotel. Furthermore, if lighting is not strategically placed, it can lead to shadows or glare, which reduces the room's functionality and ambiance. To enhance guest satisfaction, hotels could offer a range of adjustable lighting options that allow for different levels of brightness and warmth to suit various activities and preferences. Voice control technology is increasingly common in hotels rooms, adding a modern touch to the guest experience. However, when not implemented effectively, it can be more frustrating than functional. Issues often arise when voice commands are misunderstood or unresponsive, leaving guests unable to control the lights, temperature, or other room features as intended. For voice control to be effective, it must be highly accurate and intuitive. Otherwise, guests might feel that the technology is gimmicky or unreliable, leading them to wish for simpler, manual controls instead. Curtain design and installation are other areas where some hotels fall short. Rooms are often equipped with curtains that fail to block out external light completely, especially if they don't overlap or seal properly. This lack of proper blackout curtains can disrupt sleep, particularly for those sensitive to light, and can also compromise privacy. A more effective solution would be to install high-quality blackout curtains with sufficient coverage that allows guests to enjoy a dark, quiet room, conducive to rest at any time of day. Ultimately, for a hotel in the CAD 150 range to meet guest expectations, attention to detail in lighting, control technology, and room darkening solutions is essential. By Improving these elements, hotels can ensure a more comfortable, restful, and seamless experience for all guests, leading to higher satisfaction and...

Absolutely the worst customer service experience — never staying here again.

I am extremely upset and disappointed with how I was treated at this hotel. Their front desk staff are completely untrained and have no grasp of basic hotel operations. Upon check-in, we were not informed which room was booked for 4 nights and which was for 3 nights. They gave us the wrong room number, which we only found out after a different staff member — who actually knew what he was doing — caught the mistake later in the stay.

When we checked out, we were charged for an additional night simply because we stayed in the room that was only booked for 3 nights — a room they had wrongly assigned to us in the first place. This was THEIR error. I called them on the way to the airport to clarify what the extra charge was, and I was told, very casually, “it’s for an additional night.” I was shocked. I explained the situation again — that their staff had miscommunicated and that the room situation had supposedly been fixed internally the day before — but all I got was: “Sorry, I don’t know what to tell you. You stayed four nights, so you’re being charged.”

I had to drive back to the hotel to try and resolve this in person. Even then, no one was properly reviewing the notes in the system, nor did they take accountability. The manager finally came out after 40 minutes of me trying to explain their own internal mess back to them. She gave a half-hearted apology and even admitted that their booking system is confusing and not well understood by their own staff. This is completely unacceptable.

This wasn’t even the only issue. On both of our recent stays: • The coffee machines were inconsistent and broke both times. • The ironing press leaks water whenever it stands upright. • The ironing boards are tiny and not functional. • There are no extra luggage holders available for rooms. • We even saw bugs or beetles crawling in the lobby — we brought this up, and staff came to clean, but it left a terrible impression.

We initially liked this place for the cleanliness, but that has clearly gone downhill too.

The biggest issue remains the unauthorized additional charge and the complete lack of accountability from the front desk team. I expect to be compensated not only for this charge being reversed, but also for having to drive back and fix an issue that should have been resolved internally with a simple phone call.

This stay was stressful, frustrating, and disappointing....