Stopped in for dinner, ordered an appy and fish and chips. The fish came out soggy, there was still wet batter on the fish. Explained it to the waitress, they took my plate and offered me a dessert. Which I declined. The bill came and the fish and chips was still on there. When I asked the waitress she mentioned the kitchen offered you dessert for the issue but still made me pay for a meal I couldn't eat.
I then asked for the dessert to go. This a a $28 cheese cake i guess takes the place of a uncooked meal.
Horrible way to treat customers. I stay at this hotel every 4 weeks for work.
REPLY: A hotel manager called me and corrected these actions. I am happy with...
Read moreShame on me for staying here once before & not leaving a review until my second stay! This hotel is by far the best hotel I've ever stayed in! The best thing about this hotel is the amazing quest restaurant it is absolutely insane quality everything is fresh and 10/10 everyone in there is super friendly and my compliments to the chefs! Amazing job! This hotel has everything you could ever want from a hotel and I haven't even been to the pool or the big crazy water slide! This hotel is huge! I haven't even scratched the surface of exploring this place and looking forward to it! I will highly recommend this hotel and will...
Read moreWe are in town from the states for TFcon. Stephanie was our dinner server. She was so very sweet! She was helpful and accommodating. Such a sweet smile and personality. Ghrana (spelling?) was our server for breakfast 07.12.24. He was respectful, kind, and a pleasure to speak with. He was a great sever! Food was delicious! Cynthia was our breakfast server the following morning. It was extremely busy, but she never stopped smiling and was very helpful with our son who uses a wheelchair. She is an absolute gem. The food was great and all of the workers were so wonderful! Service...
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