Marius et Fanny

Awful customer service and everything is overpriced ! Last Tuesday, for my daughter’s 10th bday I called a day prior 6:20 and they mentioned they close a 6pm. I was stuck in traffic and couldn’t make it. Then on Wednesday, the day of her bday, again stuck in traffic from downtown so called around 5:40pm to tell them that I was going to be there 5:55 but if ever to wait for me by 6pm. They replied “sorry we can’t wait for you, we close at 6pm sharp”. I’m in shock, begging to wait for me and again they say no. I explained the situation and again begged as I was with my daughter in the car looking forward to get her a small cake and her macaroons. I asked to talk to the manager and she put me on hold. She came back and replied, “if your gps tell you that you will be here at 5:55pm, then we are still open. The owner says we can’t wait for you and we are closing at 6pm”. I replied, “it’s my daughters 10th bday and I need to get her a small cake and macaroons… I tried to come yesterday and now today… you can’t wait for me if ever I get there by 6 sharp?!” The girl replied again “sorry we are closing at 6pm, we can’t wait… plus we have a meeting at 6pm”!! Wow at this point I am fuming… I get there at 5:55 pm very upset. My daughter takes 2 individual desserts instead of a small cake + her fav macaroons. I go to cash to pay, addressing myself in English to the manager / owner “how much is this?” The manager answers to wait, with a serious attitude problem, in French. I am waiting, while she’s verifying something at the cash. I thought they were in a rush to close LOL I asked again “how much is this?” And she replies in French. I give her cash and she answers in French “no cash”! I am like why can’t I pay in cash? She replies that her cash is closed in French. I relied back saying “well I am paying with cash, are you going to take it or not?” Again, with a huge attitude problem and upset, replies “ok” Already super expensive and then she’s upset that I’m paying cash ?! Two tiny dessert and a small box of macaroons almost 30$!? I’m like wow!! The goods reviews from this place are based on the products but not the service! The worst customer service ever … awful and super overpriced !