Sushi Victoria — Restaurant in Montreal

Horrible service! We were loyal customers since their opening, but they lost us for good! Order accuracy 0, customer service 0, soft skills 0, problem-solving 0. We can’t encourage a business like that. Ordered on line, got a text message confirmation (through Tastyboom Network, their 3rd party online service) saying the delivery would take 45 to 60 minutes. Not only did we waited approx. 90 mins to get the order, but the order came with only 1 spicy mayo cup, while we paid for 4 . Crisis for my children, as they won’t go without their sauce! I called back the restaurant and asked them if they could deliver the missing items (which again, we paid for). They told me that the delivery guy was gone to another delivery and that it would take over 30 minutes for me to get my sauces. I live 3 minutes away from the restaurant (by car), so I politely asked if someone else, maybe an employee, could deliver the sauce, as we couldn’t have the children wait another 30 minutes (we had plans later on). The young girl (she sounded very young and inexperienced) put me on hold, came back and tells me this time that they won’t be able to deliver the sauce at all, not even their main delivery guy (which we tipped generously earlier), as they were too busy. After trying to get some sense out of the situation, explaining how unacceptable it was, someone else’s took the phone, and literally raised her voice at my husband & I, saying we were wasting their time just for sauce, and that they were too busy dealing with us! WOW!!! BTW, this was NOT the first bad experience we had with Sushi Victoria, but this was...

Unfortunately I’ve encountered bad experiences the last few times I went even though I love their place.

1. Me and my friend place 2 orders which were more than 20$ before taxes.. they have a promotion saying that if you placed an order of 20$ or more before taxes you get 6 free hosomakis.. pointed out to them that neither of us got it and they gave me the most dirty looks for asking and proceeded to give us only 6 hosomakis for both of us when it should’ve been 6 hosomakis each…
2. Portions got way smaller compared to last year… inflation?
3. couple of weeks ago I ordered some sashimi, on their website it clearly indicates that it’s 1 nigiri or 3 pieces of sashimis, when I pointed out to them that I only got 1 sashimi instead of 3, they once again gave me a dirty look and complained that their boss did not change it on their website… told them as long as it is on their website, they should honour it. They were obviously not pleased but proceeded to give me the missing sashimis

Place used to be good but their service has downgraded and the food quantity is not the same. Try other places, you won’t get served...

Normally the sushi is fantastic here but the service on the phone tonight was subpar to say the least.I called to place an order tonight on Oct 1 as the online ordering was down. The person I spoke with was incredibly rude. Several times she kept saying I can’t hear you. So finally I put my head phones on to speak to the person. She kept saying how she had customers in front of her and too busy to take my order and was rushing me off the phone. The person then called back and no phone etiquette example hello I’m calling from sushi Victoria do you still want your order? Instead I got Yah do you want your order still very abruptly and rude again. Thank...